Capital Markets Multi-Channel Helpdesk Specialist

Cognizant; Palestine (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Cognizant in the United States is seeking a role integral to capital markets operations, spanning client lifecycle management, data management, compliance operations, and transaction processing including trade booking and post-trade settlements.

Working in an extremely high risk, time-critical and dynamic atmosphere, the role involves serving a broad spectrum of clientele with unique needs.

Responsibilities

• Stakeholder/Business Management: Effectively address client queries with timeliness and accuracy
• Provide relevant client specific statements and information as per requests received
• Process Trade Exceptions and/or tasks assigned as per defined procedures and timelines
• Investigate and resolve breaks related to financial mismatches unconfirmed or missing trade bookings non-receipts payments and interest claims payable or receivables
• Liaise with stakeholders (front desk personnel, traders, account managers, relationship managers and credit officers) via phone/email/chats to ensure timely and accurate resolution of breaks of both economical and non-economical in nature
• Knowledge Management: NA
• Customer Relationship Management: Liaise with client stakeholders to ensure faster and accurate resolution of breaks of both economical and non-economical in nature
• Process Improvements and Process Adherence: Contribute towards process improvements programs in their area of work
• Active participation in team initiatives: regular team meetings, presentation of thoughts/ideas, etc.
• Follow and foster a risk management culture within teams where issues are raised/resolved on time

Job description

Cognizant in the United States is seeking a role integral to capital markets operations, spanning client lifecycle management, data management, compliance operations, and transaction processing including trade booking and post-trade settlements.

Working in an extremely high risk, time-critical and dynamic atmosphere, the role involves serving a broad spectrum of clientele with unique needs.