Capital Markets Application Support Specialist

VOLTO Consulting; Jersey City (NJ); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

VOLTO Consulting is seeking an Application Support Analyst dedicated to Capital Markets initiatives in New York/New Jersey. You will ensure stability and rapid issue resolution for deal execution platforms used in Primary Markets, collaborating with desk, syndicate, origination, sales, operations, and technology teams.

The role requires strong capital markets knowledge, excellent troubleshooting, and clear communication with front-office stakeholders under tight timelines.

Qualifications

• Knowledge and hands-on experience with Capital Markets / Primary Markets deal execution is strongly required (5+ years preferable).
• Strong understanding of New Issue, Book Building, and Syndication workflows in Fixed Income and Equities.
• Prior experience providing desk-aligned production support in a trading floor or capital markets environment.
• Excellent troubleshooting skills; ability to resolve critical production issues quickly under pressure.
• Strong communication and relationship-building skills; able to interact confidently with front-office users.
• Knowledge of bond fundamentals and capital markets execution processes is mandatory.
• Ability to document workflows, create knowledge repositories, and provide effective training.

Responsabilités

• Provide dedicated desk-aligned application support for Primary Markets deal execution and syndication applications.
• Partner with syndicate desk, sales, organization and operations teams to support live deal execution in a high-pressure environment.
• Proactively monitor critical trade execution workflows to ensure timely identification and resolution of production issues.
• Triage, investigate, and resolve application incidents; elevate to development teams where required, ensuring minimal disruption to business.
• Collaborate with business stakeholders to capture issues, requirements, and feedback, aligning them with support and enhancement priorities.
• Coordinate with technology teams to deliver application fixes, patches, and upgrades.
• Provide end-user training and knowledge transfer sessions to ensure effective adoption and smooth desk operations.
• Maintain strong documentation of processes, incident logs, and resolution steps for knowledge reuse.
• Support release testing, business validation, and readiness for new features and workflows.
• Serve as a trusted technology partner to the desk, helping optimize deal execution efficiency and application usage.

Connaissances

Capital Markets knowledge

Production support

Troubleshooting

Front-office communication

Documentation and training

Outils

AppDynamics

Splunk

Dynatrace

Description du poste

VOLTO Consulting is seeking an Application Support Analyst dedicated to Capital Markets initiatives in New York/New Jersey. You will ensure stability and rapid issue resolution for deal execution platforms used in Primary Markets, collaborating with desk, syndicate, origination, sales, operations, and technology teams.

The role requires strong capital markets knowledge, excellent troubleshooting, and clear communication with front-office stakeholders under tight timelines.