Capital Equipment Service & Programs Specialist

Boston Scientific; Arden Hills (MN); Hybrid; USD 51,000 - 96,900; Full time

Job summary

Boston Scientific is seeking a Service Support Specialist I to manage capital equipment service programs in North America, coordinating installations, upgrades and related activities. The role requires hybrid work in the local office and collaboration across Sales, Marketing, Service, TAC, and Supply Chain to ensure on-time project execution.

Ideal candidates have a college degree or equivalent experience and at least 2 years in Sales/Service Operations, with SAP and Salesforce experience, and

Qualifications

• College degree or equivalent experience in medical device industry or similar regulated environment.
• Minimum 2 years' experience supporting Sales Operations and/or Service Operations.
• Experience with Quality & Business Systems.

Responsibilities

• Manage service programs for equipment installations, evaluations, relocations, upgrades, and related activities.
• Support business processes by gathering information, analyzing requirements, and documenting problems.
• Drive long-term improvements in Service Support and TAC processes.
• Coordinate product launch communications and meetings with stakeholders.
• Attend pre-launch meetings with cross-functional teams to ensure launch plans.
• Provide support and maintenance for divisional projects.
• Assist TAC team with program-specific customer issues.
• Collaborate with Installation Planning for parts configuration, scheduling, and logistics.
• Support marketing launch and Limited Market Release strategies.

Skills

Sales Operations

Service Operations

Education

College degree or equivalent experience

Tools

SAP

Salesforce

Job description

Boston Scientific is seeking a Service Support Specialist I to manage capital equipment service programs in North America, coordinating installations, upgrades and related activities. The role requires hybrid work in the local office and collaboration across Sales, Marketing, Service, TAC, and Supply Chain to ensure on-time project execution.

Ideal candidates have a college degree or equivalent experience and at least 2 years in Sales/Service Operations, with SAP and Salesforce experience, and