Capacity Management Analyst

UCSF Health, AG; Emeryville (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

UCSF Faculty Practice Organization is seeking a on-site template designer to create, analyze, and support provider scheduling templates within EPIC. You will act as a subject matter expert for template design and build, working on ambulatory capacity management projects with cross-functional teams.

The role involves managing scheduling template change requests, evaluating impacts on decision trees, and maintaining templates to optimize ambulatory access and patient flow across multiple clinics.

Qualifications

• Experience with clinical applications systems and reporting
• Ability to analyze provider utilization data
• Experience designing and maintaining scheduling templates
• Strong communication and teamwork skills

Responsibilities

• Design, analyze, and support ambulatory scheduling templates
• Manage change requests for provider templates in EPIC
• Assess impact on decision trees and maintain standards
• Support template maintenance to improve ambulatory access and patient flow

Skills

Clinical systems knowledge

Ambulatory scheduling

Template design

Data analysis

Education

Bachelor's degree in health care IT or related

Epic Certifications

Tools

Epic Systems

Job description

Description & Requirements

Job Description

This position is required to work on-site as needed (20%), depending on project timelines and business needs.

Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.

Applies acquired skills and professional clinical applications concepts for small to medium sized projects of moderate scope. Operates independently within defined scope of responsibilities.

Reports into the FPO Supervisor of Ambulatory Capacity Management. Template builder is responsible for creating, analyzing, and supporting provider and ancillary templates. Serves as the subject matter expert for template design and build through analysis of provider utilization reports. Scope includes template design and management for provider schedules.

Performs duties pertaining to scheduling templates, managing all incoming change requests for provider templates in EPIC. Responsible for determining impact on decision trees and maintaining organization standards.

Template Maintenance Team identifies and proactively mitigate issues which create barriers to ambulatory access and patient flow.

Department Overview

The UCSF Faculty Practice Organization (FPO) is made of up of more than 2,500 clinicians across multiple campuses and satellite clinics. The UCSF Patient Care Access team supports the organization's goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g. marketing, IT) to set strategic goals and develop innovative patient care access solutions.

The Ambulatory Capacity Management team supports Patient Care Access by designing, building, and managing the scheduling templates of physicians and advanced practice providers. The team provides a high level of customer service to ambulatory clinic physicians and administrators. Responsibilities include adherence to scheduling template design best practices, execution of service level agreements, alignment with UCSF Clinical Systems change control policies, and support of Patient Access capacity objectives.

Qualifications

Required Qualifications

• At least 1 year of relevant experience
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff
• Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner
• Demonstrated skills in written and verbal communication, with the ability to convey technical information to clinical users in a clear and concise manner

Preferred Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training
• Epic Certifications

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.