Nurse Manager - Multi-Specialty Clinics, Bayfront

UCSF Health, AG; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

UCSF Health is seeking a Patient Care Manager to lead day-to-day operations for Bayfront Multi-Specialty Ambulatory Services. You will supervise clinical staff, refine clinic workflows, and ensure high-quality patient care with strong interdepartmental collaboration.

The role requires a Bachelor of Science in Nursing, California RN licensure, and evidence of leadership in ambulatory settings. Masters degree preferred; BLS/ACLS certifications preferred.

Qualifications

• Minimum 3 years of Ambulatory procedural/operational leadership experience or equivalent.
• Bachelor's Degree in Nursing
• Strong clinic / center patient care management skills with scheduling, customer-service, regulatory compliance, accreditation, and/or IT.
• Strong interpersonal skills for effective communication and collaborative decision making.
• Leadership, fiscal and operations management skills with ability to collaborate with physicians and staff.
• Knowledge of healthcare IT and patient care workflows and processes.
• Familiarity with labor environments and regulatory, licensing, and compliance environments.
• Proven ability to organize, manage multiple priorities, and delegate work efficiently.

Responsibilities

• Manage day-to-day clinical operations for Bayfront Multi-Specialty Ambulatory Services and supervise clinical staff.
• Oversee training, performance management, clinic workflows, and EMR workflows for communication/documentation.
• Ensure quality, safety, and regulatory standards across departments; act as lean leader to align staff to goals.
• Collaborate with directors on development of new specialty programs and growth of clinics.
• Coordinate patient experience, throughput, and resource utilization within scope of practice.

Skills

Leadership

Communication

Healthcare IT

Operations management

Budgeting

Education

Bachelor's Degree in Nursing

Master's Degree

Registered Nurse (CA)

CA adult clinical specialty licensure

BLS certification

ACLS certification

Tools

EMR systems

Scheduling systems

Regulatory/compliance tools

Job description

Description & Requirements

Involves the provision of integrated and accessible primary and specialty patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and / or provision of patient care delivery in healthcare clinics or centers. Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations.

The Patient Care Manager manages day-to-day clinical operations for Bayfront Multi-Specialty Ambulatory Services, which include those operations that are performed within scope of practice by registered nurses, technicians, practice providers and may include working with all subspecialty clinical program staff as assigned or which requires expertise for logistics and operations. This includes training, supervising, performance management of clinical staff, clinic workflows, EMR workflows for communication/documentation and any operational concern related to patient experience, throughput and resource utilization, and more, to ensure optimal care coordination for all patients. This position will also work with the Director of Multi-Specialty Ambulatory Services for any development of new specialty programs relative to the growth of the clinics, such as urology, OHNS, Audiology and GI/Hepatology. The Patient Care Manager ensures quality, safety, and regulatory standards are followed. Works collaboratively across departments to manage the patient experience through their care. Serves as a lean leader to align staff towards shared goals. Facilitates the flow of patient care activities; may also participate in practice/sub-specialty build and development of the clinical objectives and goals and center management operations.

Ambulatory Services are complex, multidisciplinary specialty clinics that treat patients from new patient referral and may include pre/post procedural care and ongoing surgical management. The patient populations served include multiple subspecialties to provide high quality comprehensive care. High quality comprehensive care can include office visits/pre/post op care/ancillary testing and coordination of complex care coordination.

Required Qualifications

• Minimum 3 years of Ambulatory procedural/operational leadership experience or equivalent.
• Bachelor's Degree in Nursing
• Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Broad knowledge of patient population served ,including procedural areas and nursing care, and the requirements for the delivery of services.
• Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making.
• Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration, and consistent achievement of objectives.
• Knowledge of relevant healthcare information technology and patient care workflows and processes.
• Demonstrated knowledge of labor environments, relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.

Preferred Qualifications

• Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry and specifically to Multi-Specialty Areas
• Publication in clinically relevant journals
• Masters Degree Required

License / Certifications

• Registered Nurse in the State of California
• State of California licensure in an adult clinical specialty
• Active American Heart Association BLS certification
• Active American Heart Association ACLS certification

License / Certification

Advanced Cardiac Life Support, Basic Life Support, Registered Nurse

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.