Capacity Management Analyst

Wexner Medical Center; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Capacity Management Analyst to partner with leadership in access and capacity planning across ambulatory services. You will leverage data, analytics, and Epic knowledge to identify opportunities, develop insights, and drive sustainable improvements that enhance patient access and experience.

You will collaborate across departments to monitor KPIs, analyze trends, and support strategic planning while ensuring governance of Epic

Qualifications

• Bachelor's degree or equivalent experience; 4 years of relevant experience required.
• Epic or patient access/capacity management experience preferred.
• Experience with data collection and analysis.
• Proficiency in reporting tools such as Tableau, Qlik, Excel, PowerPoint.

Responsibilities

• Leads analytics to optimize access, capacity, and ambulatory operations.
• Translates data into actionable insights and supports implementation of improvements.
• Partners with clinical/operational leadership to drive capacity planning.
• Govern Epic provider templates and scheduling governance to align with strategy.

Skills

Epic Certification

Data analytics

Tableau

Qlik

Excel

PowerPoint

Education

Bachelor's degree or equivalent experience

Advanced degree desirable

Tools

Tableau

Qlik

Excel

PowerPoint

Word

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Ohio State University Wexner Medical Center's James Cancer Hospital and Solove Research Institute is one of the nation's leading cancer programs and the only cancer center in the country that combines a National Cancer Institute (NCI)-designated Comprehensive Cancer Center with a nationally ranked academic medical center on the campus of one of the nation's largest public universities. As one of only a few free-standing cancer hospitals in the United States, The James is dedicated to advancing cancer prevention, detection, diagnosis, treatment, research, education, and survivorship care through innovation and interdisciplinary collaboration.

As patient demand continues to grow, The James has made optimizing access and capacity a strategic imperative. Through data-driven decision-making, operational excellence, and proactive capacity planning, we strive to ensure patients receive timely care across the cancer continuum. The Capacity Management Analyst plays a critical role in advancing these efforts by leveraging analytics, forecasting, and process improvement methodologies to support access, capacity management, resource optimization, and an exceptional patient experience.

Position Summary

The Capacity Management Analyst of Patient Access and Capacity Planning serves as a strategic partner within The James Cancer Hospital's Patient Access and Capacity Management team, reporting to the Associate Director of Capacity Management and supporting the Senior Director of Patient Access.

This role is responsible for partnering with clinical, operational, and service line leadership to influence, define, and execute key strategic and tactical initiatives that improve patient access, optimize capacity, and enhance ambulatory operations across assigned service lines.

The Capacity Management Analyst leverages data, analytics, operational expertise, and Epic system knowledge to identify opportunities, develop actionable insights, and drive sustainable performance improvement. This position serves as a subject matter expert in access management, provider template optimization, Epic scheduling workflows, capacity planning, and ambulatory operational performance. In addition, this role will serve as a key partner in Epic provider template governance by coordinating, evaluating, and executing template modification requests, ensuring changes align with operational strategy, capacity goals, and standardized scheduling practices. The analyst is expected not only to develop, optimize, and distribute reports, dashboards, and scorecards, but also to translate data into meaningful recommendations, facilitate decision-making, and support the implementation of long-term solutions that enhance efficiency, improve patient experience, and increase access to care.

Working collaboratively across departments, the analyst leads complex analyses, monitors key performance indicators, evaluates operational trends, and supports strategic planning efforts. The role requires a strong understanding of healthcare operations, data governance, performance improvement methodologies, and change management principles to ensure data-driven decisions result in measurable and sustainable outcomes aligned with organizational goals.

Minimum Qualifications

• Epic Certification preferred
• Experience in patient access or capacity management preferred
• Direct experience with customer relations and problem-solving
• Experience with data collection and analysis, and proficiency in tools such as Tableau, Qlik, Excel, PowerPoint, Word, etc.
• Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable. 4 years of relevant experience required. 4-8 years of relevant experience preferred.

Ongoing: Continuous learning requirements required, additional capacity management certification preferred.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.