Capacity Management Analyst

The Ohio State University; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

The Capacity Management Analyst at The Ohio State University Wexner Medical Center will partner with clinical and operational leaders to improve patient access and optimize ambulatory capacity. You will apply data analytics, forecasting, and process improvement to drive performance and efficiency across James Ambulatory Clinic Scheduling.

As a subject-matter expert in access management and Epic scheduling workflows, you will develop reports and dashboards, guide template governance, and

Qualifications

• Epic Certification preferred
• Experience in patient access or capacity management preferred
• Direct experience with customer relations and problem-solving
• Experience with data collection and analysis, and proficiency in tools such as Tableau, Qlik, Excel, PowerPoint, Word, etc.
• Bachelor's degree or equivalent experience. Advanced degree may be desirable. 4 years of relevant experience required. 4-8 years of relevant experience preferred.

Responsibilities

• Partner with clinical and operations leadership to influence, define, and execute initiatives that improve patient access and ambulatory capacity.
• Lead data-driven analyses, monitor KPIs, and translate findings into actionable recommendations.
• Support Epic provider template governance and scheduling workflows within ambulatory operations.
• Develop reports, dashboards, and scorecards to drive sustainable performance improvements.

Skills

Customer relations & problem-solving

Data collection & analysis

Communication

Education

Bachelor's degree or equivalent experience

Tools

Tableau

Qlik

Excel

PowerPoint

Word

Epic

Job description

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Job Title: Capacity Management Analyst Department: James | James Ambulatory Clinic Scheduling

Scope of Position

The Ohio State University Wexner Medical Center's James Cancer Hospital and Solove Research Institute is one of the nation's leading cancer programs and the only cancer center in the country that combines a National Cancer Institute (NCI)-designated Comprehensive Cancer Center with a nationally ranked academic medical center on the campus of one of the nation's largest public universities. As one of only a few free-standing cancer hospitals in the United States, The James is dedicated to advancing cancer prevention, detection, diagnosis, treatment, research, education, and survivorship care through innovation and interdisciplinary collaboration.

As patient demand continues to grow, The James has made optimizing access and capacity a strategic imperative. Through data-driven decision-making, operational excellence, and proactive capacity planning, we strive to ensure patients receive timely care across the cancer continuum. The Capacity Management Analyst plays a critical role in advancing these efforts by leveraging analytics, forecasting, and process improvement methodologies to support access, capacity management, resource optimization, and an exceptional patient experience.

Position Summary

The Capacity Management Analyst of Patient Access and Capacity Planning serves as a strategic partner within The James Cancer Hospital's Patient Access and Capacity Management team, reporting to the Associate Director of Capacity Management and supporting the Senior Director of Patient Access.

This role is responsible for partnering with clinical, operational, and service line leadership to influence, define, and execute key strategic and tactical initiatives that improve patient access, optimize capacity, and enhance ambulatory operations across assigned service lines.

The Capacity Management Analyst leverages data, analytics, operational expertise, and Epic system knowledge to identify opportunities, develop actionable insights, and drive sustainable performance improvement. This position serves as a subject matter expert in access management, provider template optimization, Epic scheduling workflows, capacity planning, and ambulatory operational performance. In addition, this role will serve as a key partner in Epic provider template governance by coordinating, evaluating, and executing template modification requests, ensuring changes align with operational strategy, capacity goals, and standardized scheduling practices. The analyst is expected not only to develop, optimize, and distribute reports, dashboards, and scorecards, but also to translate data into meaningful recommendations, facilitate decision-making, and support the implementation of long-term solutions that enhance efficiency, improve patient experience, and increase access to care.

Working collaboratively across departments, the analyst leads complex analyses, monitors key performance indicators, evaluates operational trends, and supports strategic planning efforts. The role requires a strong understanding of healthcare operations, data governance, performance improvement methodologies, and change management principles to ensure data-driven decisions result in measurable and sustainable outcomes aligned with organizational goals.

Minimum Qualifications:

• Epic Certification preferred
• Experience in patient access or capacity management preferred
• Direct experience with customer relations and problem-solving
• Experience with data collection and analysis, and proficiency in tools such as Tableau, Qlik, Excel, PowerPoint, Word, etc.
• Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable. 4 years of relevant experience required. 4-8 years of relevant experience preferred.

Ongoing: Continuous learning requirements required, additional capacity management certification preferred.

Additional Information: Location: James Cancer Hospital (0375) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.