Capacity Coordinator II

J.B. Hunt Transport Services, Inc.; Suwanee (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Capacity Coordinator II in Suwanee, GA.

You will coordinate a mid-sized group of carriers and IC drivers to ensure safe and timely freight service, planning routes, monitoring loads, and handling scheduling across day, night, and weekend shifts. You will build strong carrier relationships, analyze performance metrics, and prepare client-specific reports while managing payroll, invoicing, and maintenance coordination.

Qualifications

• Minimum 2-3 years in transportation/logistics or related field
• Ability to work across multiple shifts including nights and weekends
• Strong communication and relationship-building skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)

Responsibilities

• Coordinate a mid-sized group of carriers and IC drivers for on-time freight delivery
• Analyze KPIs to optimize profitability and service levels
• Produce customer-specific reporting and financial analysis
• Manage carrier assignments to balance equipment in the market
• Handle payroll, invoicing, and settlement issues; maintain P&L awareness
• Coordinate yard duties and maintenance scheduling; address safety issues as needed
• Serve as liaison to resolve service, routing, and accessorial pay issues
• Ensure safety compliance with company policies and regulations
• Plan loads, routes, and monitor freight movements; manage exceptions
• Assist training of new team members and support special efficiency projects

Skills

Carrier coordination

Relationship management

Communication skills

Multitasking

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Summary:
Under routine supervision, the Capacity Coordinator II is responsible for coordinating a mid-sized group of carriers and/or independently contracted drivers. This position ensures safe & timely service through the accurate planning, routing, monitoring, and delivery of freight and loads. The incumbent must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Job Description:

Key Responsibilities

• Build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted (IC) drivers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity
• Optimize operations & maximize profitability through the understanding of key performance indicators
• Create, maintain, and present customer-specific reporting and financial analysis
• Manage inventory, assets, customer pools, and/or assignment of carriers and/or independent contracted drivers to balance equipment in the market
• Perform administrative duties such as payroll, management of the Net-Revenue budget, filing and documenting, resolving settlement issues, analyzing P&L statements, invoicing, and/or creating operational or financial reports
• Coordinate yard duties such as checking/inspecting equipment, and partnering with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required)
• Act as liaison between carriers and/or independently contracted drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on call
• Maintain the Company's safety culture by complying with external & internal regulations, policies, and procedures
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions based on pick-up and delivery schedules, and other environmental factors on the road
• Assist in training entry-level and other team members to ensure that they perform work duties in accordance with standards and protocols
• Assist on special projects related to optimizing operations and maximizing profitability

Qualifications:

Minimum Qualifications

High School Diploma/GED WITH 2-3 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed

&/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

Strong professional communication skills applied internally and externally

Proven experience in establishing and maintaining healthy working relationships

Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement

Ability to process information with high levels of accuracy

Accurately analyze situations and reach productive decisions based on informed judgment.

Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)

Ability to manage multiple competing priorities.

Ability to consistently travel to account & customer locations

Ability to adapt to a dynamic work environment and shifting priorities and directives

Experience in holding people accountable & conducting difficult conversations

Ability to perform in a stressful and high- pressure work environment

&/OR

Preferred Qualifications

Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, High School (Required), GED (Required)

Work Experience:

Transportation/Logistics, Business Administration, Customer Service/Account Manager, Military

Job Opening ID:

00646885 Capacity Coordinator II (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.