Capacity Coordinator

Epes Logistics Services; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

EPES Logistics Services, Inc. is seeking a carrier coordinator in Charlotte, NC to optimize carrier usage and support profitability. You will manage carrier lists, secure capacity, and ensure customer requirements are met with timely execution.

Responsibilities include daily carrier communications, load tracking, performance reviews, and collaboration with sales and operations to align on customer needs. Strong Excel and communication skills are essential.

Qualifications

• College degree in transportation or related business field preferred.
• Ability to sell and build relationships over the phone.
• Related experience in transportation/trucking.
• Good working knowledge of computer software (Microsoft Office, Excel, etc.).
• EDI and/or innovative software background helpful.

Responsibilities

• Coordinate with carriers to cover freight and source capacity daily.
• Establish and maintain a select group of outside carriers for repeat business.
• Secure adequate capacity for all freight booked in the system.
• Track and communicate load status to ensure on-time service.
• Analyze carrier performance and report relevant metrics.
• Support sales, operations, and pricing with carrier availability.

Skills

Carrier relations

Phone sales

Negotiation

Communication skills

Data analysis

Education

College degree in transportation or related business field

Tools

Microsoft Office

Excel

EDI/Windows software

Job description

Job Location: EPES Logistics - CLT - Charlotte, NC 28262

POSITION SUMMARY

The employee coordinates the activities of carriers resulting in their optimum use, which contributes to the overall profitability of Epes Logistics Services, Inc. and its associated subsidiaries and divisions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain a list of carriers to cover freight and communicate with them daily using phone, email, and other technology; assign carriers as a manager and work daily or hourly to source capacity.
• Establish Epes Logistics Services, Inc. as a customer with a select group of outside carriers, emphasizing our value and strengths to create repeat‑business partnerships.
• Secure adequate capacity for all freight booked in the system.
• Make decisions and implement pick‑up and delivery arrangements to ensure customer requirements are met.
• Track and trace loads scheduled for pick‑up and monitor delivery status to guarantee on‑time service and correct equipment.
• Meet or exceed load count, margin dollar, and margin percent budget goals.
• Identify major issues between carriers and Epes Logistics and bring them to resolution.
• Coordinate and monitor performance of affiliate and partner carriers.
• Maintain daily reports and review them for carrier performance.
• Work and analyze available loads daily for repetitive lanes that could become dedicated.
• Respond and find carriers for all submitted requests from sales, operations, or pricing on specific needs.
• Integrate with marketing and sales staff to establish specific customer requirements.
• Demonstrate support for the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.
• Work with the Vice President of Quality to establish and promote a true quality improvement process that includes the Quality Management System at the company with the involvement of all personnel.
• Perform other duties as directed by the Operations Manager.

QUALIFICATIONS

PRIORITIES SERVED

• Create and manage the appointed carrier base.
• Secure carriers within the customer rate schedule to ensure profit margins required by the budget.
• Ensure carriers meet customer pick‑up and delivery schedules.
• Seek additional carrier opportunities to guarantee the carrier list is sufficient to meet budgeted goals.
• Secure carriers to insure all lanes are covered as required.
• Follow up on customer concerns relating to carrier performance and eliminate carriers that do not meet Epes Logistics standards.
• Ensure customer and carrier concerns or complaints are handled on a timely basis.

DESIRABLE QUALIFICATIONS

• College degree in transportation or a related business field preferred.
• Ability to sell and build relationships over the phone.
• Related experience in transportation/trucking.
• Good working knowledge of computer software (Microsoft Office, Excel, etc.).
• EDI and/or innovative software background helpful.
• Excellent work history with proven track record.
• Strong carrier following recommended.
• Excellent data entry skills—accuracy is very important.
• Excellent communication skills.
• Ability to pass pre‑employment drug test.
• Professional, clean, neat appearance.
• No convictions of serious crimes.
• Travel as needed.

PERFORMANCE MEASUREMENTS

• Meeting customer requirements in line with company‑recognized standards in a timely manner.
• Profitability of ongoing operations.
• Productivity and timely output.
• Accuracy of work and attention to detail.
• Increase covered loads and margin weekly.
• Repetitive business.
• Identifying issues/challenges and bringing them to resolution.
• Maintain a positive behavior standard by acting and communicating professionally to facilitate good relationships with customers, clients, co‑workers, and management.

SUPERVISORY RESPONSIBILITIES

None at this time.

COMMUNICATION SKILLS

• Ability to read and comprehend general instructions, correspondence, and memos.
• Ability to read and interpret general business periodicals.
• Ability to write reports and business correspondence.
• Ability to effectively present information and speak before groups of employees and outside consultants, responding to questions and comments from the same.

OTHER NECESSARY SKILLS

• Ability to communicate clearly and effectively; excellent oral, written, and listening skills.
• Ability to plan and organize workload; attention to detail.
• Ability to secure information from staff personnel and vendors.
• Ability to integrate and analyze data.
• Ability and flexibility to handle pressure and work with interruptions.
• Ability to work flexible hours as needed.
• Ability to work independently; initiative.
• Ability to maintain a high level of confidentiality.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.