Account Manager

EASE LOGISTICS SERVICES LLC; Dublin (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

EASE LOGISTICS SERVICES LLC is seeking an experienced logistics account professional at the CMH Operations Terminal in Dublin, OH. This full-time role requires building strong client relationships, reviewing KPIs, and leading business reviews to drive performance and value.

You will identify opportunities, optimize load bookings with cross-functional teams, and develop long-term account plans while ensuring timely, compliant operations. Strong communication and negotiation skills are essential.

Qualifications

• High School Diploma or GED required.
• 1–3 years related experience with a bachelor’s degree, or 5 years with an associate degree, or 6+ years without a degree.
• Sales, customer service, and/or negotiation talents preferred.
• Transportation industry experience is a plus.

Responsibilities

• Foster strong relationships with key accounts and understand their supply chain.
• Review KPI metrics to drive customer satisfaction and efficiency.
• Organize and lead business reviews covering performance, issues, and opportunities.
• Pursue business opportunities and develop supply chain solutions for clients.
• Collaborate with Carrier Solutions and other departments to optimize loads and reduce costs.
• Update Customer Profiles, participate in RFQs, and coordinate reviews and meetings.
• Develop and update long-term account plans and ensure goals are met.
• Lead cross-functional teams to develop solutions for opportunities.
• Negotiate competitive pricing and SLAs based on market trends and lane data.
• Ensure on-time pickups/deliveries and equipment requirements.
• Resolve operational issues and escalate when needed.

Skills

Account management

KPI analysis

Negotiation

Cross-functional collaboration

MS Office

Education

Bachelor's degree preferred

Associate degree acceptable

6+ years experience in lieu of degree

Tools

Microsoft Office Suite

Job description

Job DetailsLevel: ExperiencedJob Location: CMH Operations Terminal - Dublin, OH 43016Position Type: Full TimeJob Shift: 1st ShiftESSENTIAL DUTIES:

• Foster strong relationships with key accounts, understanding their supply chain intimately.
• Regularly review KPI metrics to drive organizational focus, ensuring customer satisfaction and operational efficiency.
• Organize and lead business reviews, discussing performance, issues, opportunities, and long-term plans.
• Proactively identify and pursue business opportunities, developing supply chain/logistics solutions that deliver immediate and lasting value to clients through daily engagement with existing and potential customers.
• Collaborate with Carrier Solutions and other departments to optimize load bookings, carrier selection, and cost reduction.
• Update Customer Profiles, participate in RFQs, and coordinate customer reviews and meetings.
• Develop and update long-term account plans, ensuring goals and deliverables are met.
• Lead cross-functional teams to develop solutions for new opportunities.
• Negotiate competitive pricing and service level agreements by staying informed on market trends, capacity, seasonality, and leveraging EASE's historical lane data to maximize margins.
• Ensure compliance with load-specific needs such as on-time pickups/deliveries and equipment requirements.
• Address and resolve operational issues, escalating as necessary to the Director of Customer Operations.
• Oversee team performance to ensure all operations are reviewed and assigned appropriately, while maintaining accuracy and timeliness in all system updates and reporting procedures.
• Represent EASE professionally within the industry.
• Other duties as assigned.

QualificationsQualifications:

Education

High School Diploma or GED is required.

Experience

• A minimum of 1-3 years of related experience (bachelor's degree), or
• A minimum of 5 years of related experience (associate degree), or
• In lieu of a degree, a minimum of 6 years related experience required.
• Additional related training and certifications will be weighted on a case-by-case basis.
• Transportation industry is a plus.
• Sales, customer service, and/or negotiation-related talents.

Knowledge, Skills, & Abilities

• Energetic, relentless, and thrives on hunting for opportunities.
• Excellent communicator with a great phone presence.
• Productive problem solver.
• Flexible in work hours and adaptable to changing workload.
• An eagerness to learn quickly.
• Ability to remain calm under sometimes stressful situations.
• Ability to multi-task and adapt quickly to different situations.
• Proficient in Microsoft Office Suite
• Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.