Canvas LMS Tier 2 Admin - In-Office Support & Training

Technology at Arizona State University; Tempe (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Professional development opportunities

Tuition breaks for further education

Job summary

An educational technology organization is seeking an LMS Tier 2 Admin to support the Canvas Learning Management System. This role involves assisting faculty and students, maintaining knowledgebase articles, and developing training materials. The ideal candidate will have a Bachelor's degree, strong writing and communication skills, and experience in technology support. This on-site position requires 5 days in the office and emphasizes fostering a positive culture and team spirit.

Qualifications

• Must have a Bachelor's degree and 3+ years of relevant experience.
• Strong writing skills for knowledgebase article maintenance.
• Ability to model empathy in a team environment.

Responsibilities

• Support ASU's Canvas Learning Management System.
• Provide technology assistance to faculty and students.
• Deliver support via the ASU Experience Center.
• Develop training materials including self-help documents.
• Participate in testing and quality assurance for software.

Skills

Technology support

Strong writing and communication

Empathy and emotional intelligence

Troubleshooting

Customer Service

Education

Bachelor's degree

Tools

Canvas LMS

Salesforce

ServiceNow

Zoom

Job description

An educational technology organization is seeking an LMS Tier 2 Admin to support the Canvas Learning Management System. This role involves assisting faculty and students, maintaining knowledgebase articles, and developing training materials. The ideal candidate will have a Bachelor's degree, strong writing and communication skills, and experience in technology support. This on-site position requires 5 days in the office and emphasizes fostering a positive culture and team spirit.