Canopy Chicago Central Loop - Dual Front Desk Manager

Aimbridge Hospitality; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Aimbridge Hospitality in downtown Chicago seeks a Dual Front Desk Manager to oversee Front Office operations across two properties: Hilton Garden Inn Chicago Downtown and Canopy by Hilton. The role emphasizes exceptional guest service and operational efficiency.

You will lead guest service delivery, drive occupancy and room revenue, and supervise at least 3 full-time staff. This exempt management position requires a proactive, professional presence during shifts.

Qualifications

• Front desk operations across two properties.
• Ability to lead and supervise a team of at least 3 associates.
• Focus on guest service and revenue optimization.

Responsibilities

• Ensure smooth operation of the Front Office at two properties.
• Maximize room revenue and occupancy.
• Provide attentive, friendly, and courteous guest service.

Job description

The Dual Front Desk Manager is responsible for ensuring the operation of the Front Office at 2 properties. This individual must perform in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Exempt managers must customarily and regularly direct the work of at least 3 full‑time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Property Information

Formerly the headquarters of the Chicago and Northwestern Railroad, the building features a dual‑branded hotel with a 135‑room Hilton Garden Inn and a 215‑room Canopy by Hilton. A National Historic Landmark dating back to 1904, the property is located in the heart of downtown Chicago across the street from Willis Tower. Together the Dual‑branded property has a total of 350 rooms and suites. The first floor will feature lobbies, amenities, and conference rooms. The existing 15th floor will be modified with its roof removed in its entirety to build a new 16th floor space with an independent restaurant / lounge. The project will also consist of renovating six elevators, as well as the addition of a seventh.