Cannabis Retail Wellness Advisor

Cresco Labs; Fort Lauderdale (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

FSA/HSA programs

LTD/STD options

Life insurance

AD&D

Paid holidays

Paid time off

Stock options

Employee discount

Job summary

The Cresco Labs Sunnyside dispensaries are seeking a Wellness Advisor to guide recreational, medical and caregiver customers in selecting cannabis products, ensuring compliance with state regulations and delivering a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout.

You will use customer service expertise and product knowledge to educate, cross-sell and build baskets while maintaining inventory and

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Skills

Customer service

Retail experience

Flexibility

Strong communication

Lift up to 50 pounds

Education

High School Diploma or equivalent

Job description

The Cresco Labs Sunnyside dispensaries are seeking a Wellness Advisor to guide recreational, medical and caregiver customers in selecting cannabis products, ensuring compliance with state regulations and delivering a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout.

You will use customer service expertise and product knowledge to educate, cross-sell and build baskets while maintaining inventory and