Cannabis Retail Sales & Operations Leader

EMBARC; Fontana (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Professional development support

Referral program

Job summary

Embarc is seeking a full-time Sales and Operations Lead for our Fontana cannabis dispensary. The role oversees customer experience, sales initiatives, store operations, inventory, and leadership of the front-of-house team.

You will manage daily operations, ensure compliance with state regulations, and elevate customer service while driving sales performance in a fast-paced retail environment. This position offers full-time hours and competitive compensation.

Qualifications

• Strong leadership and communication skills with staff and vendors.
• Deep understanding of customer experience and driving sales.
• Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Proficiency in retail systems, compliance software, and reporting tools.

Responsibilities

• Lead the front-of-house team to create an exceptional experience for customers and employees while exceeding sales goals.
• Engage with customers on the sales floor by answering questions and recommending products.
• Champion brand education and product knowledge training.
• Drive selling behaviors to achieve sales metrics and employee performance goals.
• Build customer retention through company loyalty programs.
• Communicate and execute sales and marketing initiatives.
• Execute visual merchandising to uphold company standards.
• Participate in community engagement, field marketing, social media, and events.
• Partner with management to monitor and respond to customer reviews across platforms.
• Supervise daily store operations to ensure efficiency and compliance.
• Oversee opening and closing procedures, cash handling, and merchandising.
• Support implementation of company policies, legal regulations, and operational improvements.
• Address facilities issues to maintain an excellent customer experience.
• Safely lift and carry up to 35 lbs.

Skills

Leadership

Customer experience

Sales performance

Organizational skills

Communication

Retail systems

Compliance software

Reporting tools

Treez POS

METRC

Tools

Treez POS

METRC

Job description

Embarc is seeking a full-time Sales and Operations Lead for our Fontana cannabis dispensary. The role oversees customer experience, sales initiatives, store operations, inventory, and leadership of the front-of-house team.

You will manage daily operations, ensure compliance with state regulations, and elevate customer service while driving sales performance in a fast-paced retail environment. This position offers full-time hours and competitive compensation.