Cannabis Retail Ops Lead - Inventory & Guest Experience

GOEBEL FIXTURE COMPANY; Lakewood (OH); On-site; USD 48,000 - 51,000; Full time

Job summary

GOEBEL FIXTURE COMPANY is seeking an Assistant Manager – Operations + Inventory to support the General Manager in daily dispensary operations and strict inventory compliance. The role combines leadership, guest service, and regulatory diligence to drive store performance.

You will manage duties as the Manager on Duty, supervise staff, and ensure accurate cash handling and inventory controls in a fast-paced, regulated environment.

Qualifications

• Must be at least 21 years of age.
• Must have a high school diploma, or the equivalent.
• Must be able to pass all background check requirements and obtain licensing as set forth by the applicable state cannabis regulatory body.
• Prior cannabis industry experience preferred but not required.
• Minimum 2 years of retail, hospitality, or regulated industry experience.
• Leadership experience is preferred.

Responsibilities

• Serve as Manager on Duty with responsibility for store operations, team leadership, cash controls, and inventory compliance.
• Lead on the retail floor to deliver a high-quality guest experience and a guest-first service culture.
• Ensure front-of-house and back-of-house workflows comply with state regulations and SOPs.
• Oversee opening/closing procedures, inventory protocols, cash counts, and daily reporting.
• Oversee guest check-in, product guidance, and timely transactions.
• Address guest concerns and conduct service recovery professionally.
• Communicate daily promotions and operational priorities to staff.
• Coordinate with management on facility needs, supplies, and maintenance.
• Stay informed on cannabis industry trends and regulatory updates to support education and compliance.
• Assist with scheduling, role assignment, time/attendance, and performance conversations.

Skills

Retail operations

Leadership

POS systems

Inventory control

Customer service

Education

High school diploma

Tools

POS systems

Inventory tracking software

Job description

GOEBEL FIXTURE COMPANY is seeking an Assistant Manager – Operations + Inventory to support the General Manager in daily dispensary operations and strict inventory compliance. The role combines leadership, guest service, and regulatory diligence to drive store performance.

You will manage duties as the Manager on Duty, supervise staff, and ensure accurate cash handling and inventory controls in a fast-paced, regulated environment.