Cannabis Retail Ops Director — Multi-State Growth Leader

The United Green; Massachusetts; On-site; USD 125,000 - 150,000; Full time

Job summary

The United Green is seeking a Director of Retail Operations to lead performance across multiple dispensaries in the United States. This newly created role requires hands-on, data-driven leadership, driving revenue growth, and delivering best-in-class customer experiences.

You will coach Store Managers, manage KPI performance, and partner with Sales, Marketing, Inventory, Finance and Compliance to align objectives and scale operations across markets. Travel up to 50%.

Qualifications

• 7+ years of progressive multi-unit retail leadership experience (Cannabis retail leadership highly preferred).
• Proven experience managing multiple locations and leading Store Managers or General Managers.
• Strong track record of driving revenue, profitability, and operational improvements.
• Experience managing KPIs, P&L, labor, payroll, and inventory performance.
• Strong leadership presence with the ability to develop teams and drive accountability.
• Data-driven approach with strong analytical and decision-making skills.
• Cannabis retail experience strongly preferred; experience in other regulated or high-volume retail environments will be considered.
• Willingness to travel up to 50% to support multi-state operations.
• Must be at least 21 years of age and able to obtain required state cannabis licensing.

Responsibilities

• Lead and oversee retail operations across multiple dispensary locations and markets.
• Manage, coach, and develop Store Managers and retail leadership teams.
• Drive revenue growth, profitability, and operational performance through KPI management and accountability.
• Monitor key business metrics including sales, labor, payroll, inventory, and customer experience.
• Conduct regular store visits, business reviews, and operational assessments to identify opportunities for improvement.
• Develop and implement strategies to improve store performance, team execution, and customer experience.
• Partner with cross-functional teams including Sales, Marketing, Inventory, Finance, and Compliance to align business objectives.
• Support new store openings, expansion initiatives, and continued operational growth.
• Ensure consistent execution of operational standards, compliance requirements, and company procedures.

Skills

Multi-unit leadership

Cannabis retail experience

Data-driven

KPI & P&L management

Job description

The United Green is seeking a Director of Retail Operations to lead performance across multiple dispensaries in the United States. This newly created role requires hands-on, data-driven leadership, driving revenue growth, and delivering best-in-class customer experiences.

You will coach Store Managers, manage KPI performance, and partner with Sales, Marketing, Inventory, Finance and Compliance to align objectives and scale operations across markets. Travel up to 50%.