Hands-On Retail Ops Leader for Multi-Store Growth

FlowerHire; Missouri; On-site; USD 120,000 - 180,000; Full time

Job summary

Cannabis Operator Missouri is seeking a Head of Retail to oversee retail execution across locations, ensuring SOPs and processes are followed while driving customer experience and sales performance.

The ideal candidate is a hands-on, execution-focused leader with proven experience in regulated multi-unit retail, capable of coaching store teams and partnering with Marketing on promotions and initiatives.

Qualifications

• Proven experience leading multi-unit retail operations in regulated environments.
• Strong operational leadership and execution skills.
• Demonstrated ability to drive sales performance and hold teams accountable to measurable goals.
• Hands-on leader capable of coaching and developing store teams.

Responsibilities

• Provide operational leadership and oversight across multiple retail locations.
• Ensure consistent execution of SOPs, systems, and processes.
• Drive store-level selling performance, productivity, and accountability.
• Set clear expectations for store leadership and ensure follow-through.
• Monitor performance and identify opportunities to improve sales, customer experience, and efficiency.
• Partner with store leaders to address gaps and implement solutions.
• Collaborate with Marketing to support retail initiatives and promotions.
• Maintain focus on customer experience and company standards.
• Serve as a visible, hands-on leader with day-to-day store operations in mind.

Skills

Multi-unit retail leadership

Operational execution

Sales performance management

Team coaching & development

Job description

Cannabis Operator Missouri is seeking a Head of Retail to oversee retail execution across locations, ensuring SOPs and processes are followed while driving customer experience and sales performance.

The ideal candidate is a hands-on, execution-focused leader with proven experience in regulated multi-unit retail, capable of coaching store teams and partnering with Marketing on promotions and initiatives.