Cannabis Retail Operations Leader

29 RF LLC; Coachella (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Twenty-Nine Palms Band of Mission Indians seeks an experienced Retail Operations Manager to oversee multiple dispensary locations, ensuring seamless performance, staffing, and adherence to service standards. You will champion the HEART Experience, driving staff engagement and guest satisfaction across all outlets.

The role requires strong leadership, budgeting, and compliance knowledge, with a focus on improving revenue, efficiency, and customer experience in a dynamic retail environment.

Qualifications

• Bachelor's Degree in Business Administration, Retail Management, Hospitality Management, or related field preferred.
• Five (5) years Supervisory/Management experience in Retail management.
• Management experience within tribal gaming, hospitality, convenience store, cannabis retail, or related industries preferred.
• Knowledge of industry policies, law, compliance, and regulations.

Responsibilities

• Lead by example and carry out the HEART Experience for Guests and Team Members by fulfilling the organization's Mission Statement, Service Promise, and departmental service standards.
• Coach, mentor, and support Team Members to ensure they have the skills, tools, resources, and training to perform their duties and deliver the HEART Experience.
• Assist in planning, organizing, directing, and evaluating retail operations and staff performance.
• Foster a culture of accountability, teamwork, professionalism, inclusiveness, and service excellence.
• Conduct regular coaching sessions, performance evaluations, and development discussions with management and staff.
• Assist with recruitment, hiring, onboarding, training, scheduling, employee recognition, corrective action, and succession planning.

Skills

Leadership

Staff development

Budgeting

Retail operations

Customer service

Education

Bachelor's Degree in Business Administration, Retail Management, Hospitality Management, or related field

Five years supervisory/management experience in retail

Job description

Twenty-Nine Palms Band of Mission Indians seeks an experienced Retail Operations Manager to oversee multiple dispensary locations, ensuring seamless performance, staffing, and adherence to service standards. You will champion the HEART Experience, driving staff engagement and guest satisfaction across all outlets.

The role requires strong leadership, budgeting, and compliance knowledge, with a focus on improving revenue, efficiency, and customer experience in a dynamic retail environment.