Cannabis Retail Operations Lead

Deep Roots Harvest; North Las Vegas (NV); On-site; USD 18,000 - 26,000; Full time

Job summary

Deep Roots Harvest is seeking a Retail Operations Lead for Deer Springs to support daily cannabis retail operations as an on-duty host and lead within a high-volume environment. You will drive customer experience, compliance, and shift coordination while following Nevada regulations and company policies.

The role emphasizes product guidance, accurate POS use, cash handling, inventory control, and collaboration with store leadership to ensure smooth operations and excellent service.

Qualifications

• Must be at least 21 years of age.
• Must successfully complete required criminal background checks.
• Must successfully complete pre-employment drug and alcohol screening.
• Must be able to obtain and maintain a Nevada Marijuana Agent Registration Card and any required local work cards.
• Must be eligible for employment under Nevada cannabis regulations.
• 1+ year of retail or operational experience preferred.

Responsibilities

• Assist retail customers by providing accurate product information to support informed purchasing decisions.
• Verify customer eligibility and identification in accordance with Nevada cannabis laws prior to completing sales transactions.
• Accurately operate and maintain the point-of-sale (POS) system.
• Ensure accuracy of transaction, cash handling, and inventory data entered into required systems.
• Follow proper cash handling procedures, including discounts and promotions as applicable.
• Greet customers and answer incoming phone calls in a professional and courteous manner.
• Assist with inventory intake, stocking, merchandising, and sales floor organization.
• Prepare, verify, and complete curbside pickup orders when assigned, ensuring proper identity verification and payment handling.
• Maintain customer and patient confidentiality in accordance with applicable privacy and security requirements.
• Support smooth day-to-day retail operations by assisting with customer flow, operational issues, and shift transitions.
• Serve as an on-floor resource to support adherence to procedures, compliance requirements, and customer service standards.

Skills

Customer service

Cash handling

Verbal/written communication

Retail operations

Compliance knowledge

Tools

POS systems

Inventory systems

Office applications

Job description

Deep Roots Harvest is seeking a Retail Operations Lead for Deer Springs to support daily cannabis retail operations as an on-duty host and lead within a high-volume environment. You will drive customer experience, compliance, and shift coordination while following Nevada regulations and company policies.

The role emphasizes product guidance, accurate POS use, cash handling, inventory control, and collaboration with store leadership to ensure smooth operations and excellent service.