Cannabis Retail Operations Director

Copperstate Farms, LLC; Tempe (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Copperstate Farms, a leading greenhouse cannabis company, seeks a Director of Retail Operations to oversee and drive the success of our cannabis retail operations. Reporting to the EVP of Retail & Marketing, this role leads multi-store operations through two district managers, ensuring an exceptional customer experience, driving sales, and maintaining compliance with state and local cannabis regulations.

The ideal candidate has 7+ years of retail management, experience in highly regulated

Qualifications

• 7+ years of retail management experience, with at least 2 years in a multi-unit leadership role.
• Experience in the cannabis industry or other highly regulated industries preferred.
• Strong understanding of cannabis retail operations, including compliance, inventory management, and customer service best practices.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Data-driven mindset with experience analyzing sales performance and operational metrics.
• Exceptional communication, problem-solving, and leadership skills.
• Ability to thrive in a fast-paced, evolving industry with shifting regulations and business needs.

Responsibilities

• Oversee and support district managers in achieving sales, profitability, and operational goals across all retail locations.
• Develop and execute retail strategies to enhance customer experience, increase revenue, and improve overall store performance.
• Analyze key retail metrics, implement action plans, and drive accountability to meet KPIs.
• Collaborate with the EVP of Retail & Marketing to implement company-wide retail initiatives, ensuring consistency and excellence across locations.
• Provide strong leadership, coaching, and mentorship to district managers, empowering them to lead high-performing teams.
• Establish a culture of accountability, innovation, and customer service excellence.
• Partner with HR to recruit, train, and retain top retail talent, ensuring alignment with company values and goals.
• Support succession planning and leadership development within the retail organization.
• Ensure all retail locations operate in strict compliance with state and local cannabis regulations.
• Collaborate with compliance and operations teams to implement and uphold best practices for inventory management, security, and customer verification.
• Stay informed on changing cannabis regulations and industry trends, adjusting retail strategies as needed.
• Maintain a high standard of customer service and education across all stores.
• Work closely with marketing and procurement teams to enhance in-store experiences and product offerings.
• Implement feedback mechanisms to continuously improve customer satisfaction and loyalty.
• Develop and manage budgets for the retail division, ensuring financial objectives are met.
• Identify new opportunities for growth, including new store openings, strategic partnerships, and expansion initiatives.
• Lead initiatives to improve efficiency and reduce operational costs while maintaining high-quality service.

Skills

Retail leadership

People management

Strategic planning

Data-driven

Job description

Copperstate Farms, a leading greenhouse cannabis company, seeks a Director of Retail Operations to oversee and drive the success of our cannabis retail operations. Reporting to the EVP of Retail & Marketing, this role leads multi-store operations through two district managers, ensuring an exceptional customer experience, driving sales, and maintaining compliance with state and local cannabis regulations.

The ideal candidate has 7+ years of retail management, experience in highly regulated