Cannabis Retail Lead & Customer Experience Champion

Parallel; Boynton Beach (FL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Pet Insurance

Employee Relief Fund

Résumé du poste

Parallel is seeking a Lead Guide for our Florida locations who takes pride in ownership of operational tasks while influencing others.

As a product and industry expert, you provide knowledge, exceptional service, and ensure our stores are places where everyone belongs. You will train staff, manage opening/closing, POS processing, and resolve customer concerns with privacy and regulatory compliance in mind.

Qualifications

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years’ experience in Retail or similar industry where customer service is critical
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner
• Preferred: Proven track record of leadership capabilities

Responsabilités

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statutes for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Connaissances

Retail experience

Customer service

Leadership potential

Formation

High School Diploma or equivalent

Description du poste

Parallel is seeking a Lead Guide for our Florida locations who takes pride in ownership of operational tasks while influencing others.

As a product and industry expert, you provide knowledge, exceptional service, and ensure our stores are places where everyone belongs. You will train staff, manage opening/closing, POS processing, and resolve customer concerns with privacy and regulatory compliance in mind.