Cannabis Retail Lead: Expert Service & Store Ops

Live-Parallel; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Pet Insurance

Employee Relief Fund

Community volunteerism

Job summary

Parallel is seeking a Lead Retail Sales Associate in Florida to own operational tasks and guide the team in delivering exceptional service. You will act as training ambassador, assist with onboarding, and ensure compliant patient orders and records in a fast-paced cannabis retail environment.

The role requires 2 years of retail experience, flexibility for evenings and weekends, and strong communication. Join a company focused on growth, teamwork, and patient care.

Qualifications

• 2 years’ experience in Retail or similar industry where customer service is critical.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Skills

Customer service

Retail experience

Communication

Time management

Education

High School Diploma

Job description

Parallel is seeking a Lead Retail Sales Associate in Florida to own operational tasks and guide the team in delivering exceptional service. You will act as training ambassador, assist with onboarding, and ensure compliant patient orders and records in a fast-paced cannabis retail environment.

The role requires 2 years of retail experience, flexibility for evenings and weekends, and strong communication. Join a company focused on growth, teamwork, and patient care.