Cannabis Retail Associate — Customer Champion

Story-Cannabis; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & Holidays

Health Insurance

401k

Disability Insurance

EAP

Referral program

Job summary

Story Cannabis in Phoenix, AZ is hiring a Retail Associate to greet customers, guide product selections, and deliver an exceptional shopping experience. You’ll bring brand passion, accurate data entry for eligibility, and a proactive approach to sales.

This role blends customer service with education and operations, requiring math accuracy, cash handling, POS use, and teamwork to meet daily goals. Industry knowledge a plus; 21+ and legal work status required.

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers entering the retail store with compassion.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operator cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Cash handling

POS system

Product knowledge

Time management

Mathematics

Education

High School Diploma or GED

Tools

POS system

Job description

Story Cannabis in Phoenix, AZ is hiring a Retail Associate to greet customers, guide product selections, and deliver an exceptional shopping experience. You’ll bring brand passion, accurate data entry for eligibility, and a proactive approach to sales.

This role blends customer service with education and operations, requiring math accuracy, cash handling, POS use, and teamwork to meet daily goals. Industry knowledge a plus; 21+ and legal work status required.