Cannabis Retail Budtender & Guest Experience Lead

Renew Cannabis Co.; Cincinnati (OH); On-site; USD 32,000 - 35,000; Full time

Job summary

PharmaCann, Inc. is seeking a Budtender to deliver a world-class customer experience at our cannabis retail location. The role emphasizes hospitality, compliance, and product knowledge to educate customers about cannabis and drive sales.

The Budtender will ensure accurate POS transactions, maintain cleanliness, and follow security and safety protocols while supporting marketing and customer engagement initiatives.

Qualifications

• Minimum 21 years of age (or as required by state regulations).
• High School diploma is required.
• Minimum 2 years’ experience with customer service in a fast-paced retail environment.
• Strong analytical skills to assess data, facts, and figures.
• Intermediate-level math skills.
• Proven expertise and experience to accurately manage a register.
• Exceptional customer service skills.
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Strong computer-based skills.
• Dynamic interpersonal and communication skills.
• Business-minded personality.
• A highly self-motivated and ethical individual.
• Valid driver’s license and ability to pass a Motor Vehicle Record background check.

Responsibilities

• Meet & exceed personal sales volume and KPI goals.
• Assist in building a great company and business that disrupts the traditional retail model and embrace change.
• Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.
• Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.
• Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation.
• Proactively answer customer questions and ensure knowledge of products and usage.
• Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
• Accountable for accurately utilizing PharmaCann’s Point of Sale system.
• Execute customer transactions with high attention to detail and ensure accuracy in register transactions.
• Execute PharmaCann’s dispensary protocols including safety protocols.
• Complies with all security, safety, and legal requirements.
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules.
• Maintain a clean and organized point of sale area.
• This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
• Dependent upon the state and/or location, this position may be required to hold a current driver’s license and maintain a good driving record.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Skills

Customer service

Retail experience

Analytical skills

Math skills

Register management

Communication skills

Attention to detail

Computer skills

Interpersonal skills

Work ethic

Education

High School diploma

Job description

PharmaCann, Inc. is seeking a Budtender to deliver a world-class customer experience at our cannabis retail location. The role emphasizes hospitality, compliance, and product knowledge to educate customers about cannabis and drive sales.

The Budtender will ensure accurate POS transactions, maintain cleanliness, and follow security and safety protocols while supporting marketing and customer engagement initiatives.