Cannabis Retail Budtender – Guest Experience

DeKalb Health; Brimley (MI); On-site; USD 21,000 - 32,000; Part time

Job summary

Northern Light Cannabis Company in Dafter, Michigan seeks a Budtender to guide customers in selecting cannabis products, manage POS transactions, and maintain store appearance. Under supervision of Ops Director and Lead Budtender, you’ll support retail operations, engage with customers, and ensure compliance with safety and company policies.

The role emphasizes product knowledge, customer service, accurate payments, and teamwork on all shifts to keep wait times low and the store welcoming.

Qualifications

• Must be 21+ years old and able to pass background checks.
• High school diploma or GED required.
• Minimum 6 months in a high volume cannabis dispensary or regulated industry preferred.
• 6 months retail or hospitality experience preferred.
• Able to use computer and POS; proficient with basic software.
• Excellent attendance and reliable work history.

Responsibilities

• Provide exemplary customer service in a fast-paced setting.
• Advise customers on cannabis products based on needs and budgets.
• Maintain up-to-date knowledge of products and strains.
• Process payments using the store POS system.
• Keep store clean, organized, and visually appealing.
• Educate customers on safe use of products.
• Demonstrate strong product understanding to customers.
• Minimize wait times and support budroom floor operations.
• Handle issues or complaints professionally.
• Open/close store and follow all protocols.
• Maintain security, inventory controls, and policy compliance.
• Educate staff about strains, edibles, and consumption methods.
• Adhere to Bay Mills policies and procedures and company standards.
• Participate in mandatory trainings as required.

Skills

Customer service

Product knowledge

POS processing

Merchandising

Staff education

Education

High school diploma or GED

Tools

POS system

Job description

Northern Light Cannabis Company in Dafter, Michigan seeks a Budtender to guide customers in selecting cannabis products, manage POS transactions, and maintain store appearance. Under supervision of Ops Director and Lead Budtender, you’ll support retail operations, engage with customers, and ensure compliance with safety and company policies.

The role emphasizes product knowledge, customer service, accurate payments, and teamwork on all shifts to keep wait times low and the store welcoming.