Cannabis Retail Associate — Customer Champion & POS Pro

Story Cannabis; Silver Spring (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO with holidays

Medical/Dental/Vision Insurance

401k retirement plan

Disability insurance

Life Insurance

EAP & referral program

Commuter benefits

Product discounts

Tips and bonuses

Job summary

Story Cannabis in Maryland is seeking a Retail Associate to greet customers, help with product selections, and ensure an exceptional shopping experience. You will bring brand love to life through genuine interactions and strong product knowledge.

This role blends customer service, education, and operational precision to deliver a seamless experience for every guest. Must be 21+, able to work in the U.S., and pass background checks. Maryland pay range is stated; full benefits are offered.

Qualifications

• Minimum High School Diploma or GED required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Product knowledge

Teamwork

Mathematics

Education

High School Diploma or GED

Tools

POS system

Job description

Story Cannabis in Maryland is seeking a Retail Associate to greet customers, help with product selections, and ensure an exceptional shopping experience. You will bring brand love to life through genuine interactions and strong product knowledge.

This role blends customer service, education, and operational precision to deliver a seamless experience for every guest. Must be 21+, able to work in the U.S., and pass background checks. Maryland pay range is stated; full benefits are offered.