Cannabis Retail Assistant GM — Team Leader & Service

Savvyherb; Maryland; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve is seeking an Assistant General Manager to support the General Manager in daily store operations, supervise a large team, manage inventory, and ensure regulatory compliance while providing exceptional customer service.

The role requires handling labor budgets, coaching a 40+ member team, and maintaining confidentiality in a fast-paced, patient-focused environment. Evening/weekend availability and background checks are standard requirements.

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees.
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations when on duty.
• Maintain professional working relationships with business partners.
• Assist the General Manager in managing labor budget to meet the needs of the business.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Skills

Related experience

Management experience

Cash handling

Team training & development

Interpersonal skills

Confidentiality

English proficiency

Data analysis

Customer service

Job description

Trulieve is seeking an Assistant General Manager to support the General Manager in daily store operations, supervise a large team, manage inventory, and ensure regulatory compliance while providing exceptional customer service.

The role requires handling labor budgets, coaching a 40+ member team, and maintaining confidentiality in a fast-paced, patient-focused environment. Evening/weekend availability and background checks are standard requirements.