Cannabis Patient Care Lead - Training & Store Ops

GOEBEL FIXTURE COMPANY; Festus (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

GOEBEL FIXTURE COMPANY in Festus, MO is seeking a Lead Patient Care Specialist to lead the PCS team in partnership with managers. You will train staff, coach new hires, and ensure opening procedures and store readiness.

You will stay current on products, laws, and industry trends, educate patients on cannabis options, manage discounts, oversee store operations, and uphold company policies with a service-first mindset.

Qualifications

• Open availability and flexibility.
• High School Diploma or GED.
• 1+ years in retail and/or guest services.
• Passion for medical cannabis.
• Must be 21 years of age or older and be able to obtain Missouri Agent ID.
• Ability to quickly adapt in a fast-paced, changing environment.
• Excellent communication skills, both written and verbal.
• Customer service oriented and team centered.
• Strong organizational skills and attention to detail.

Responsibilities

• Opening the store and completing all opening duties, including setting the floor, bringing out registers, and setting up fulfillment.
• Reviewing the menu and making updates as needed.
• Staying up to date with new strains, products, changes in laws, and industry trends.
• Educating patients on all types of cannabis including flower, edibles, and concentrates based on the patient’s needs and/or requests.
• Reviewing orders and entering discounts as needed; filling out the store flow chart and overseeing breaks and lunches.
• Moving product from the vault into fulfillment to maintain an accurate representation of stock.
• Promoting a positive work environment that is customer service focused.
• Verifying paperwork, documentation, and identification of all patients.
• Working with all new hires on product training and system training.
• Ensuring the cleanliness, organization, and presentation of the store at all times.
• Complying with established state, local, and company policies and procedures.
• Other duties assigned by the Manager on-duty or General Manager.

Skills

Open availability

Customer service

Communication

Team oriented

Organizational skills

Education

High School Diploma or GED

Job description

GOEBEL FIXTURE COMPANY in Festus, MO is seeking a Lead Patient Care Specialist to lead the PCS team in partnership with managers. You will train staff, coach new hires, and ensure opening procedures and store readiness.

You will stay current on products, laws, and industry trends, educate patients on cannabis options, manage discounts, oversee store operations, and uphold company policies with a service-first mindset.