Cannabis Lead Patient Care Specialist

Proper-Brands; Festus (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Proper Cannabis in Festus, MO is seeking a Lead PCS to head the Patient Care Specialist team alongside management. You will train staff, manage openings, and ensure accurate stock movement from vault to fulfillment while maintaining compliance and a welcoming store environment.

The role requires strong communication, organizational skills, and a passion for medical cannabis. You will partner with managers to uphold store standards and industry best practices.

Qualifications

• Open availability and flexibility.
• High School Diploma or GED.
• 1+ years in retail and/or guest services.
• Passion for medical cannabis.
• Must be 21 years of age or older and able to obtain Missouri Agent ID.
• Excellent communication skills, both written and verbal.
• Customer service oriented and team centered.
• Strong organizational skills and attention to detail.

Responsibilities

• Opening the store and completing opening duties, including setting the floor, bringing out registers, and setting up fulfillment.
• Reviewing the menu and updates as needed.
• Staying up to date with new strains, products, changes in laws, and industry trends.
• Educating patients on cannabis types based on needs/requests.
• Reviewing orders and entering discounts as needed.
• Filling out the store flow chart and overseeing breaks and lunches.
• Moving product from vault into fulfillment to reflect stock.
• Promoting a positive, customer-service focused work environment.
• Verifying paperwork, documentation, and identification of all patients.
• Working with new hires on product and system training.
• Ensuring cleanliness, organization, and presentation of the store.
• Complying with state/local/company policies and procedures.
• Other duties assigned by the Manager on-duty or General Manager.

Skills

Customer service oriented

Excellent communication

Team oriented

Strong organizational skills

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

Description

The Lead PCS (Patient Care Specialist) is responsible for l eading the PCS team in partnership with the Assistant Managers and General Manager . This will include product training, systems training, coaching, and working with new hires. The Lead PCS will also be expected to perform all opening duties when required, including disarming the alarm and ensuring the store is set up for the day. The Lead PCS reports to the Manager on duty and the General Manager. The Lead PCS is responsible for upholding Proper Cannabis’s mission, vision, goals, and objectives.

Responsibilities:

• Opening the store and completing all opening duties, including setting the floor, bringing out registers, and setting up fulfillment
• Reviewing the menu and making updates as needed
• Staying up to date with new strains, products, changes in laws, and industry trends
• Educating patients on all types of cannabis including flower, edibles, and concentrates based on the patient’s needs and/or requests
• Reviewing orders and entering discounts as needed
• Filling out the store flow chart and overseeing breaks and lunches
• Moving product from the vault into fulfillment in order to maintain an accurate representation of what we have available
• Promoting a positive work environment that is customer service focused
• Verifying paperwork, documentation, and identification of all patients
• Working with all new hires on product training and system training
• Ensuring the cleanliness, organization, and presentation of the store at all times
• Complying with established state, local, and company policies and procedures
• Other duties assigned by the Manager on-duty or General Manager

Qualifications:

The following education, skills and experience are required for this role:

• Open availability and flexibility
• High School Diploma or GED
• 1+ years in retail and/or guest services
• Passion for medical cannabis
• Must be 21 years of age or older and be able to obtain Missouri Agent ID
• Ability to quickly adapt in a fast-paced, changing, and challenging environment
• Excellent communication skills, both written and verbal
• Customer service oriented and team centered
• Strong organizational skills and attention to detail

The following education, skills and experience are preferred for this role:

• Familiarity with Missouri medical cannabis laws and regulations
• 1+ years of cannabis retail experience

This position requires the ability to reach, bend, stoop, sit, and stand, and carry and lift up to 30lbs. The work environment is an environmentally controlled retail store.