Cannabis Dispensary Specialist - Full-Time + Tips

Trulieve; York (York County); On-site; USD 17,000 - 24,000; Full time

Job summary

Trulieve is seeking a Dispensary Associate to guide customers through their cannabis journey, educate on products and effects, and ensure a seamless purchase experience under state regulations. The role emphasizes excellent service, product knowledge, and maintaining a clean, organized workstation.

The position is full-time, with flexible hours, and requires compliance with company policies, background checks, and a commitment to patient confidentiality. Compensation starts at $15/hour plus tips.

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Must pass a comprehensive background check.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.

Skills

Customer service

Cash handling

Communication

Teamwork

Retail experience

Education

High-school diploma or equivalent

Tools

Point-of-Sale (POS) system

Computer / Laptop use

Job description

Trulieve is seeking a Dispensary Associate to guide customers through their cannabis journey, educate on products and effects, and ensure a seamless purchase experience under state regulations. The role emphasizes excellent service, product knowledge, and maintaining a clean, organized workstation.

The position is full-time, with flexible hours, and requires compliance with company policies, background checks, and a commitment to patient confidentiality. Compensation starts at $15/hour plus tips.