Cannabis Dispensary Shift Lead — Sales & Service

High Profile; Lexington (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k)

Job summary

C3 Industries’ Lexington-based dispensary is seeking a Dispensary Shift Lead to oversee store operations and actively drive sales by guiding customers through cannabis selections that meet their needs. This full-time role emphasizes compliance, customer service, and team leadership in a fast-paced retail environment.

The candidate will manage daily duties, train staff, ensure cash handling accuracy, and stay up-to-date with evolving state regulations while maintaining an exceptional customer

Qualifications

• 3+ years’ customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and is 21 years of age or older.

Responsibilities

• Greet customers upon entry and perform initial check-in verification of required identification (ID).
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success.
• Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed.
• Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests.
• Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront.
• Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
• Handle customer complaints in a professional manner, partnering with management as needed.
• Maintain product knowledge and keep up on current cannabis trends and compliance regulations.
• Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies.
• Open and close the store, assist with intake of product, and inventory counts.
• Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.
• Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
• Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present.
• Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc.
• Participate in the counting, pooling, and splitting tips as assigned by management.

Skills

Customer service

POS

Sales targets

Cash handling

Communication

Team leadership

Education

High school diploma or GED

Tools

POS systems

Job description

C3 Industries’ Lexington-based dispensary is seeking a Dispensary Shift Lead to oversee store operations and actively drive sales by guiding customers through cannabis selections that meet their needs. This full-time role emphasizes compliance, customer service, and team leadership in a fast-paced retail environment.

The candidate will manage daily duties, train staff, ensure cash handling accuracy, and stay up-to-date with evolving state regulations while maintaining an exceptional customer