Cannabis Dispensary Shift Lead

Jushi; Mount Pocono (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Jushi Holdings Inc. is seeking a Shift Supervisor in Pennsylvania to partner with the Dispensary Manager and lead a retail team in delivering exceptional customer service.

The role focuses on receiving deliveries, inventory data input, FIFO inventory management, and coaching staff to maintain a high-energy, compliant storefront. The ideal candidate will have strong dispensary or retail experience, solid cash handling skills, and the ability to train others while upholding safety and regulatory

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree preferred.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills.
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling.

Responsibilities

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team.
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager.
• Assist Patient Care Specialists in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently.
• Receive new deliveries in Inventory Room and ensure all manifests are accurate and compliant to map deliveries in MJ Freeway.
• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift.
• Correct cash handling and discount application
• Verification of proper paperwork, documentation, and ID for patients
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Support of open communication with the management team and other coworkers
• Reporting of team member issues or patient situations
• End of day daily update e-mails
• Opening and closing duties
• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:
• Lead in the onboarding and training of new Patient Care Specialists in partnership with the Store Manager
• Able to complete all MOD cash and inventory functions for closing procedures
• Follow all Safety & Security procedures for opening and closing

Skills

Customer service

Retail experience

POS systems

Cash handling

Attention to detail

Team leadership

Problem solving

Education

High School diploma or GED

Associate or Bachelor's degree

Tools

Retail POS systems

Credit card terminals

Job description

Jushi Holdings Inc. is seeking a Shift Supervisor in Pennsylvania to partner with the Dispensary Manager and lead a retail team in delivering exceptional customer service.

The role focuses on receiving deliveries, inventory data input, FIFO inventory management, and coaching staff to maintain a high-energy, compliant storefront. The ideal candidate will have strong dispensary or retail experience, solid cash handling skills, and the ability to train others while upholding safety and regulatory