Cannabis Dispensary Personal Care Pro

Green Thumb Industries (GTI); New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Green Thumb Industries (GTI) in New York is seeking a Personal Care Specialist to engage customers in a cannabis dispensary, educate on products and methods of consumption, and recommend safe regimens. You will help maintain store operations, verify deliveries, and uphold regulations while delivering friendly, knowledgeable service.

The role requires 21+ and a background check; prior cannabis experience is not required.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Skills

Customer service

Cannabis knowledge

Teamwork

Communication

POS systems

Laws & regs

Follow instructions

HIPAA compliance

Job description

Green Thumb Industries (GTI) in New York is seeking a Personal Care Specialist to engage customers in a cannabis dispensary, educate on products and methods of consumption, and recommend safe regimens. You will help maintain store operations, verify deliveries, and uphold regulations while delivering friendly, knowledgeable service.

The role requires 21+ and a background check; prior cannabis experience is not required.