Cannabis Dispensary Front Desk Specialist

GOEBEL FIXTURE COMPANY; Mesa (AZ); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Sonoran Roots in Tempe, AZ is hiring a Full-Time Receptionist to be the first friendly face for patients and visitors at Ponderosa Dispensary. You will greet guests, verify eligibility via the AZ Department of Health Services system, and guide customers through the lobby while maintaining compliance and a clean, professional environment.

The role supports leadership and budtenders with data-entry tasks, updates product menus, and ensures accurate handling of patient records.

Qualifications

• 1+ years of retail experience, preferably in a cannabis dispensary or related industry.
• Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
• Attention to detail and ability and willingness to follow instructions.

Responsibilities

• Greet and welcome visitors and patients warmly, whether in person or over the phone.
• Verify patient eligibility using the Arizona Department of Health Services Verification System.
• Direct and check-in customers following State compliance and Point of Sale System procedures.
• Handle inquiries or direct them to the appropriate channels as necessary.
• Monitor the lobby and waiting room to maintain a safe, clean, and professional environment.
• Receive and distribute all incoming deliveries to the designated locations.
• Maintain an organized workspace and pay attention to details.
• Update and manage current product menus and listings.
• Ensure compliance with the management of patient records and materials containing personally identifiable information.

Skills

Customer service

Retail experience

Cannabis dispensary experience

Education

High school diploma or GED

Tools

MS Excel

Job description

Sonoran Roots in Tempe, AZ is hiring a Full-Time Receptionist to be the first friendly face for patients and visitors at Ponderosa Dispensary. You will greet guests, verify eligibility via the AZ Department of Health Services system, and guide customers through the lobby while maintaining compliance and a clean, professional environment.

The role supports leadership and budtenders with data-entry tasks, updates product menus, and ensures accurate handling of patient records.