Receptionist (PM Shift)

GOEBEL FIXTURE COMPANY; Mesa (AZ); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Sonoran Roots in Tempe, AZ is hiring a Full-Time Receptionist to be the first friendly face for patients and visitors at Ponderosa Dispensary. You will greet guests, verify eligibility via the AZ Department of Health Services system, and guide customers through the lobby while maintaining compliance and a clean, professional environment.

The role supports leadership and budtenders with data-entry tasks, updates product menus, and ensures accurate handling of patient records.

Qualifications

• 1+ years of retail experience, preferably in a cannabis dispensary or related industry.
• Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
• Attention to detail and ability and willingness to follow instructions.

Responsibilities

• Greet and welcome visitors and patients warmly, whether in person or over the phone.
• Verify patient eligibility using the Arizona Department of Health Services Verification System.
• Direct and check-in customers following State compliance and Point of Sale System procedures.
• Handle inquiries or direct them to the appropriate channels as necessary.
• Monitor the lobby and waiting room to maintain a safe, clean, and professional environment.
• Receive and distribute all incoming deliveries to the designated locations.
• Maintain an organized workspace and pay attention to details.
• Update and manage current product menus and listings.
• Ensure compliance with the management of patient records and materials containing personally identifiable information.

Skills

Customer service

Retail experience

Cannabis dispensary experience

Education

High school diploma or GED

Tools

MS Excel

Job description

• Base Pay $15.50 / Hour
• Other Compensation tips
• Employee Type Full-Time Non-Exempt
• Required Degree High school

Description

ABOUT THE POSITION:

The Full-Time Receptionist is the first impression of Ponderosa and must be an ambassador for Ponderosa customer service standards and company culture. Dispensary Receptionist's welcome visitors and patients by warmly greeting them, in person or on the telephone; check the patient's state allowance with Arizona Department of Health Services Verification System, and answer or direct inquiries through proper channels when needed. Additionally, the Receptionist will support the leadership team and budtenders with data-entry tasks such as updating available products and menus.

Requirements

JOB DUTIES AND RESPONSIBILITIES:

• Greet and welcome visitors and patients warmly, whether in person or over the phone.
• Verify patient eligibility using the Arizona Department of Health Services Verification System.
• Direct and check-in customers following State compliance and Point of Sale System procedures.
• Handle inquiries or direct them to the appropriate channels as necessary.
• Monitor the lobby and waiting room to maintain a safe, clean, and professional environment.
• Receive and distribute all incoming deliveries to the designated locations.
• Maintain an organized workspace and pay attention to details.
• Update and manage current product menus and listings.
• Ensure compliance with the management of patient records and materials containing personally identifiable information.
• Perform additional duties as assigned by management.

Minimum Qualifications (Required):

• 1+ years of retail experience, preferably in a cannabis dispensary or related industry.
• Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
• Attention to detail and ability and willingness to follow instructions
• Capable of sitting for extended periods.
• Quick to learn and open to coaching, with flexibility in handling various work tasks.
• Possess excellent organizational skills and a keen eye for detail.
• Able to accommodate a flexible schedule.
• Perform effectively in a fast-paced and occasionally stressful environment.
• Ability to lift 50+ pounds as needed.
• Must be 21+ years old.
• Reliable attendance and communication - show up to work when you say you will and do what you say you will do.
• Criminal background checks will be performed; most marijuana-related crimes will not negatively impact an application.
• Reliable transportation.

Additional Qualifications (Preferred):

• Experience in the cannabis industry (formal or informal).
• Knowledge of MS Excel
• High school diploma or GED.
• Cannabis-related education.

ADDITIONAL INFORMATION:

License/Certification: Facility Agent (FA) card (required to start work)

Summary

ABOUT THE COMPANY:

Sonoran Roots is a vertically integrated, craft cannabis company headquartered in Tempe, Arizona. As an independent and locally owned company founded by Arizona natives, Sonoran Roots maintains a focus on producing high-quality, clean, and compliant cannabis products for its customers.

The company owns and operates three cultivation facilities (Mesa & Tempe), a state-of-the-art extraction lab (Tempe), and well-established retail dispensaries (Glendale, Chandler, Flagstaff, Tucson, Tempe/Mesa, Mesa, Queen Creek, Phoenix). Our family of brands is well known for quality in the Arizona market and includes Sonoran Roots Cannabis, Canamo Concentrates, and Ponderosa Dispensary.

• "Best Cannabis Vape" - Canamo - in the Best of Phoenix Readers' Choice 2024
• "Best Dispensary for Service" - Ponderosa - in the Best of Phoenix Readers' Choice 2024
• "Best Flower Brand" - Sonoran Roots - in the Best of Phoenix Readers' Choice 2024

Our Mission:

Provide the most consistent, high-quality products and services to the patients, customers, and dispensaries of Arizona, while making a lasting, positive impact on employees and the community.

Our Values:

R : Respect - Treat people with appreciation and dignity

O : Open-Mindedness - Be willing to listen to other ideas and consider alternative solutions

O : Opportunity - look at any obstacle as the means to creating possibility

T : Teamwork - the whole is greater than the sum of the parts

S : Sincerity - take pride in your work and be mindful in how your actions impact others