Cannabis Dispatch Specialist | Onfleet Routing & Care

Workstream; San Jose (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Purple Lotus in San Jose, CA is seeking a Dispatcher to coordinate delivery across Delivery, Retail, and E-commerce. You will optimize routes, verify orders, and support drivers to ensure accurate, timely deliveries in a fast-paced cannabis environment.

Requirements include 2+ years dispatching in high-volume last-mile, proficiency with Onfleet and Treez POS, and strong customer service. This on-site role offers weekend and holiday availability with a $26/hour pay rate.

Qualifications

• 2+ years of dispatching experience in a high-volume, last-mile delivery environment.
• Proven experience with Onfleet or similar dispatch/routing software (required).
• Strong familiarity with Treez POS or similar cannabis retail systems (highly preferred).
• Experience with G-Suite (Gmail, Google Docs, Google Sheets).
• Excellent multitasking abilities in a fast-paced environment.
• Strong customer service skills with the ability to close sales while maintaining high service standards.

Responsibilities

• Navigate the Treez POS system to manage the fulfillment board, process orders, and ensure compliance.
• Perform ID verification, medical license verification, and selfie verification processes.
• Create and update customer profiles, including notes, documents, revenue source tracking, and rewards information.
• Process new customer orders (Weedmaps, website, iHeartJane, and organic) and move orders through verification and processing stages.
• Manually create pre-orders and delivery orders when integration issues occur.
• Conduct MVP audits and maintain city, county, and state compliance standards on all orders.
• Plan and optimize routes in Onfleet to maximize deliveries per driver and create route density.
• Manage delivery windows, service times, and quantities to optimize daily routes.
• Monitor task lifecycle: create manual tasks, edit, clone, complete, and properly code failed tasks using failure codes.
• Input Packer ID verification (name + badge number) on all tasks for compliance and metrics.
• Utilize Onfleet analytics to track driver performance, on-time percentages, service times, delays, and overall efficiency.
• Proactively communicate with drivers regarding address changes, order updates, and route adjustments.
• Provide accurate ETAs and order updates to customers.
• Respond to customers via phone, live chat, and text.
• Assist with taking customer orders, adjusting totals, upselling, and promoting marketing specials.
• Troubleshoot order complications, route conflicts, and delivery issues.
• Defuse difficult situations with professionalism and resolve them to the best possible outcome.
• Work closely with Call Center Representatives, Fulfillment team, and drivers.
• Retrieve and manage Samsara camera footage when required.
• Coordinate with inventory team on stock levels and communicate supply needs.
• Monitor and enforce SOPs, policies, and delivery department performance.
• Maintain knowledge of current store specials, promotions, and service area delivery times.

Skills

Dispatching

Onfleet

Treez POS

G-Suite

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Onfleet

Treez POS

Job description

Purple Lotus in San Jose, CA is seeking a Dispatcher to coordinate delivery across Delivery, Retail, and E-commerce. You will optimize routes, verify orders, and support drivers to ensure accurate, timely deliveries in a fast-paced cannabis environment.

Requirements include 2+ years dispatching in high-volume last-mile, proficiency with Onfleet and Treez POS, and strong customer service. This on-site role offers weekend and holiday availability with a $26/hour pay rate.