Cannabis Budtender — Customer Experience & Sales Pro

High Profile; Holland (MO); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Short-term & Long-term Disability

401k

Company Paid Holidays

Company Swag

Employee Discount

Compensation Estimate Disclaimer

Job summary

High Profile Cannabis Shop in Missouri is seeking a Sales Associate to deliver exceptional customer service, upsell products, and guide customers through state-compliant cannabis purchases. The Steele location, at 80 State Hwy O, operates 8am–10pm every day.

You will greet customers, verify IDs, assist with forms, maintain the floor, and stay current on product knowledge. The role requires 21+, ability to pass a background check, and willingness to work nights/weekends.

Qualifications

• 1+ years of customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to achieving KPIs.
• Effective multi-tasker with prioritization skills.
• Ability to work independently.
• Strong written and verbal communication.
• Knowledge of state/local regulations preferred.
• Must be 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Must obtain and maintain required state licenses.

Responsibilities

• Provide the highest level of service to customers by making their experience the top priority.
• Meet or exceed individual sales targets and conversion rate goals as defined by store leadership.
• Greet customers upon entry and verify required ID.
• Assist new customers with questions on state required forms; update customer information in system as needed.
• Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime.
• Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests.
• Fill online orders quickly and efficiently, keeping customer experience at the forefront.
• Handle customer complaints in a professional manner; escalating to management when needed.
• Maintain product, brand, and strain knowledge and keep up on current cannabis trends.
• Accurately use and maintain point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
• Assist with intake of product, inventory counts, and additional audits on a regular basis.
• Work closely with the management team to increase sales and foot traffic.
• Support daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.

Skills

Customer service

Communication

Multitasking

Independent work

Regulatory knowledge

Background check eligibility

Education

High school diploma or GED

Tools

POS systems

Cash handling

Job description

High Profile Cannabis Shop in Missouri is seeking a Sales Associate to deliver exceptional customer service, upsell products, and guide customers through state-compliant cannabis purchases. The Steele location, at 80 State Hwy O, operates 8am–10pm every day.

You will greet customers, verify IDs, assist with forms, maintain the floor, and stay current on product knowledge. The role requires 21+, ability to pass a background check, and willingness to work nights/weekends.