Candorful Operations Manager

FourBlock; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

FourBlock seeks a proven leader to become Chief of Candorful Operations, guiding interview coaching, networking programs, and a national volunteer coach community for veterans and military spouses. You will partner across FourBlock and Candorful, expand program reach, and translate insights into strategy, product evolution, and measurable outcomes.

You will oversee end-to-end program delivery, analytics, and integration with FourBlock’s ecosystem, including virtual offerings and workforce

Qualifications

• Minimum of five years of operations and program management experience.
• Ability to source and partner with military transition offices and veterans offices to expand program reach.
• Strong negotiation, communication, relationship management, and executive presentation skills.
• Strong executive relationships and experience managing partners.
• Ability to operate independently and a part of a larger team.

Responsibilities

• Ensure veterans and military spouses receive timely, high-quality interview coaching and networking support.
• Deliver exceptional participant experiences that produce measurable employment outcomes.
• Update, design and deliver interview workshops and employer engagement activities such as networking events.
• Expand programming to increase participant reach, strengthen partnerships, and generate measurable impact.
• Collaborate with FourBlock teams to create integrated participant experiences across multiple programs.
• Build and maintain strong relationships with military transition offices, non-profits, corporate sponsors, veteran organizations, and other referral partners to drive participant engagement and sustain long-term partnerships.
• Deliver consistent, value-driven communications through presentations, workshops, email campaigns, social media, and personal outreach.
• Expand Candorful's visibility while strengthening its integration within FourBlock's national employer and partner network.
• Oversee the end-to-end candidate experience, including coach matching, scheduling, program support, and issue resolution.
• Monitor program activity, identify bottlenecks, and continuously improve operational effectiveness.
• Track and analyze employment outcomes, participant retention, economic mobility, and other key performance indicators.
• Develop dashboards, reports, and analytics that communicate program impact to leadership, funders, sponsors, and partners.
• Conduct employer engagement analytics and contribute to longitudinal workforce research that measures long-term participant success.
• Identify trends and translate data into actionable recommendations that improve participant outcomes and organizational performance.
• Collaborate with the Salesforce Administrator to improve automation, reporting, and participant communications.
• Lead continued development and optimization of the Employment & Networking Portal, including future phases, sponsor engagement, and new capabilities.
• Gather feedback from participants, employers, coaches, funders, and staff to identify platform enhancement opportunities.
• Support adoption of new technologies, including AI-enabled interview preparation and specialized interview offerings (technical, panel, case, and executive interviews).
• Ensure technology investments align with organizational priorities and improve participant and employer experiences.

Skills

Operations leadership

Partnership development

Executive communication

Vendor/partner management

Project management

Salesforce

HubSpot

Tools

Salesforce

HubSpot

Job description

FourBlock, Chief of Candorful Operations

FourBlock is a national non-profit helping transitioning service members, veterans, and military spouses build meaningful civilian careers. Through employer-connected career readiness programs, industry engagement, and professional networks, FourBlock connects military-connected talent with leading employers, creating measurable outcomes for individuals, companies, and communities.

In 2026 FourBlock acquired Candorful, an organization that provides interview and coaching capabilities to veterans and military spouses. By joining with Candorful, FourBlock now offers enhanced experiences and services to those transitioning from the military to civilian careers.

Position Overview

FourBlock is seeking a proven leader to join the organization as the Chief of Candorful Operations with the responsibility to lead the continued growth and excellence of veteran and military spouse interview coaching and networking programs within the FourBlock environment. This hands-on leadership role is responsible for deepening partnerships, nurturing a thriving national volunteer coach community, delivering exceptional program outcomes, and driving innovation in career transition support.

You will partner with FourBlock to ensure seamless integration of the two organizations’ capabilities while expanding impact for thousands of transitioning service members and military spouses. Additionally, you will contribute to FourBlock's workforce intelligence, product evolution, and ecosystem learning initiatives by helping translate participant, employer, and program insights into organizational strategy, product enhancements, and improved career outcomes.

The leader will have the opportunity to support the FourBlock team with delivery of virtual programming.

This is a mission-critical role that combines participant impact, program operations, volunteer engagement, strategic partnerships, workforce analytics, product innovation, and continuous improvement to help veterans and military spouses launch meaningful civilian careers and achieve long-term economic mobility.

Key Responsibilities

Participant Impact

• Ensure veterans and military spouses receive timely, high-quality interview coaching and networking support.
• Deliver exceptional participant experiences that produce measurable employment outcomes.

Workshops, Events & Program Expansion

• Update, design and deliver interview workshops and employer engagement activities such as networking events.
• Expand programming to increase participant reach, strengthen partnerships, and generate measurable impact.
• Collaborate with FourBlock teams to create integrated participant experiences across multiple programs.
• Build and maintain strong relationships with military transition offices, non-profits, corporate sponsors, veteran organizations, and other referral partners to drive participant engagement and sustain long-term partnerships.
• Deliver consistent, value-driven communications through presentations, workshops, email campaigns, social media, and personal outreach.
• Expand Candorful's visibility while strengthening its integration within FourBlock's national employer and partner network.

Coach Community Leadership

• Cultivate and grow a vibrant national community of interview coaches (currently there are 130 volunteer interview coaches across the US).
• Design and facilitate monthly orientation sessions, coach training, mission briefings, and community huddles.
• Recruit, inspire, recognize, and retain volunteer coaches through meaningful engagement and continuous communication.
• Gather coach feedback and foster a collaborative culture that encourages innovation and continuous improvement.

Program Delivery & Candidate Experience

• Oversee the end-to-end candidate experience, including coach matching, scheduling, program support, and issue resolution.
• Monitor program activity, identify bottlenecks, and continuously improve operational effectiveness.

Impact Measurement & Workforce Intelligence

• Track and analyze employment outcomes, participant retention, economic mobility, and other key performance indicators.
• Develop dashboards, reports, and analytics that communicate program impact to leadership, funders, sponsors, and partners.
• Conduct employer engagement analytics and contribute to longitudinal workforce research that measures long-term participant success.
• Identify trends and translate data into actionable recommendations that improve participant outcomes and organizational performance.
• Collaborate with the Salesforce Administrator to improve automation, reporting, and participant communications.
• Lead continued development and optimization of the Employment & Networking Portal, including future phases, sponsor engagement, and new capabilities.
• Gather feedback from participants, employers, coaches, funders, and staff to identify platform enhancement opportunities.
• Support adoption of new technologies, including AI-enabled interview preparation and specialized interview offerings (technical, panel, case, and executive interviews).
• Ensure technology investments align with organizational priorities and improve participant and employer experiences.

Strategic Insights & Organizational Learning

• Support FourBlock's Future Force workforce intelligence initiatives by identifying workforce trends and translating insights into strategic recommendations.
• Inform employer engagement, sponsorship, fundraising, and program development strategies through data and participant insights.
• Develop reporting frameworks that provide visibility into organizational performance and long-term impact.
• Identify trends across participant populations and programs to strengthen decision-making and resource allocation.
• Connect data, insights, and best practices across Candorful and FourBlock programs.
• Strengthen participant pathways between Industry Pathways, Career Readiness Programs, Candorful interview coaching, employer engagement, and alumni programming.
• Support organization-wide continuous improvement initiatives by sharing lessons learned and recommending scalable enhancements.
• Translate organizational learning into product improvements, program innovation, and operational excellence.

FourBlock Integration

• Serve as the primary bridge between Candorful and FourBlock teams, fostering collaboration, shared culture, and unified operations.
• Contribute to strategic initiatives that advance FourBlock's mission and long-term organizational goals.
• Partner across departments to ensure Candorful is fully integrated into FourBlock's veteran and military spouse transition journey, employer engagement strategy, and data ecosystem.

Qualifications

Required

• Minimum of five years of operations and program management experience
• Ability to source and partner with military transit ion offices and veterans offices to expand program reach.
• Strong negotiation, communication, relationship management, and executive presentation skills.
• Strong executive relationships and experience managing partners.
• Ability to operate independently and a part of a larger team

Preferred

• Background with transitioning military members, veterans and military spouses
• Proficiency with Salesforce, HubSpot, or comparable CRM systems.
• Experience in integration of organizations

Success Profile

The ideal leader is deeply mission-driven, operationally excellent, and energized by building relationships, developing volunteers, and continuously improving programs. You understand career prep and associated challenges. You are equally comfortable leading people, analyzing data, solving operational challenges, and identifying strategic opportunities.

You thrive on turning insights, ideas, and innovation into action and results, connecting stakeholders around a shared mission, and using innovation and technology to improve outcomes. Most importantly, you are passionate about helping veterans and military spouses successfully transition into meaningful civilian careers while contributing to FourBlock's broader vision of increasing career readiness, employment success, and long-term economic mobility.

FourBlock is an Equal Opportunity Employer