Client Success Manager

Leadership Connect; Maryland; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Awesome medical insurance plan

Dental Insurance

Life & Disability insurance

Flexible spending accounts

Unlimited PTO!

Eleven Paid Holidays

Employee Referral Program $3,000

401(k) employer contribution

Rewards and recognition programs

Job summary

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role emphasizes proactive, high-touch outreach—deepening relationships with users, driving consistent usage, and translating capabilities into outcomes that matter to each client.

Over time, there is potential to take on broader account responsibility. This role is based in Washington, DC, with a focus on managing a portfolio of SaaS clients in

Qualifications

• 1–3 years of experience in a SaaS Client Success, Account Management, or sales role with a track record of engaging users and driving adoption.
• Strong written and verbal communication; ability to initiate outreach and steer conversations across channels.
• Genuine curiosity about Leadership Connect’s market (government, large corporations, media, non-profits).
• Proficient with a CRM; Salesforce preferred.

Responsibilities

• Run proactive multi-channel outreach (email, phone, video, in-person) to drive product usage across assigned accounts.
• Lead onboarding and ongoing enablement sessions translating Leadership Connect’s capabilities into measurable client outcomes.
• Build durable relationships with day-to-day users, power users, and executive sponsors across each account.
• Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans.
• Serve as the product SME for your book, mapping workflows and use cases to client goals.
• Troubleshoot user challenges with a client-first mindset.
• Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and GTM strategy.
• Grow over time into an account owner with responsibility for renewals and expansion.

Skills

SaaS Client Success

Account Management

Communication

CRM

Time Management

Tools

Salesforce

Job description

At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

About The Role

Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach — deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.

This role is based in Washington, DC.

Core Functions Of The Role

• Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts
• Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes
• Build durable relationships with day-to-day users, power users, and executive sponsors across each account
• Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans
• Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals
• Troubleshoot user challenges with creative problem-solving and a client-first mindset
• Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy
• Grow over time into an account owner with responsibility for renewals and expansion

About You

• 1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption
• Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication
• Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits
• Strong organizational and time-management skills; able to prioritize across a portfolio of accounts
• Proficient with a CRM, Salesforce preferred
• Thrives in a fast-paced environment and contributes to the development of new processes

$75,000 - $85,000 a year

Actual offers within the posted range depend on the candidate's experience, skills, and alignment with role requirements.

The compensation noted does not include target commission, which is addressed separately.

What is it like to work here?

We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.

Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.

There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.

Benefits/Rewards

• Awesome medical insurance plan
• Dental Insurance
• Life & Disability insurance
• Flexible spending accounts
• Unlimited PTO!
• Eleven Paid Holidays
• $3,000 Employee Referral Program
• Employer contribution to 401(k) plan
• Rewards and recognition programs

Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position.

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.