Candlewood Suites Appleton - Front Desk Agent

Aimbridge Hospitality; Appleton (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Candlewood Suites Appleton is hiring a Front Desk Agent to deliver outstanding guest service in a warmly welcoming environment.

You will manage check-ins/check-outs, answer questions, and coordinate with the team to ensure smooth operations. Hospitality experience is preferred and familiarity with front desk software is a plus.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver warm, friendly service to guests and handle check-ins/check-outs smoothly.
• Communicate clearly with guests and team to keep operations flowing.
• Think quickly to resolve issues and turn hiccups into positive guest experiences.
• Juggle reservations, payments, and front desk tasks in an orderly, efficient manner.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Candlewood Suites Appleton offers a comfortable, extended-stay work environment with spacious, apartment-style suites featuring full kitchens and modern amenities. The hotel provides a well-equipped fitness center, on-site laundry facilities, and outdoor grilling areas that create a relaxed, home-like atmosphere for long-term guests. Team members also support conveniences like the 24/7 Candlewood Cupboard and the Lending Locker, which offers household items and games for guest use. Located near popular Appleton attractions and within easy reach of Green Bay, the property provides a friendly, community-oriented setting for staff.