Customer Experience Concierge

Wiraa; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

Wiraa, a leading firm in the real estate industry, is seeking a Customer Experience Concierge to enhance the customer journey from enrollment to closing. This remote position offers the chance to manage client interactions, ensure satisfaction, and collaborate with agents in a dynamic environment. Ideal candidates will have strong customer service backgrounds, attention to detail, and a keen understanding of the real estate process.

Benefits

100% remote work from anywhere in the U.S.

Career growth opportunities

Inclusive company culture

Qualifications

• 2–3 years of business experience preferred.
• Real estate knowledge or transaction experience preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Manage a caseload of 375–600 real estate customer files.
• Educate customers on program benefits and eligibility.
• Act as a liaison between customers and real estate agents.

Skills

Customer service

Communication

Digital literacy

Attention to detail

Multitasking

Education

High school diploma

Some college

Job description

11 hours ago Be among the first 25 applicants

About The Company

Anywhere Real Estate Inc. (NYSE: HOUS) is the leading and most integrated provider of residential real estate services in the United States. Home to some of the most recognized brands in real estate—Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Corcoran, ERA, and Sotheby’s International Realty—Anywhere fulfills its purpose of empowering everyone’s next move through a broad portfolio of franchise, brokerage, relocation, mortgage, and title services.

About The Company

Anywhere Real Estate Inc. (NYSE: HOUS) is the leading and most integrated provider of residential real estate services in the United States. Home to some of the most recognized brands in real estate—Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Corcoran, ERA, and Sotheby’s International Realty—Anywhere fulfills its purpose of empowering everyone’s next move through a broad portfolio of franchise, brokerage, relocation, mortgage, and title services.

Our commitment to innovation, customer success, and diversity has earned us recognition as one of the World’s Most Ethical Companies by the Ethisphere Institute for nine consecutive years and designation as a Great Place to Work. With nearly one million home sale transactions annually and a global presence in more than 118 countries and territories, we continue to lead the real estate industry forward.

About The Role

We are hiring a Customer Experience Concierge to support our real estate reward program participants. This full-time, remote position offers a unique opportunity to be the liaison between home buyers/sellers and our affiliated agents. You’ll guide customers through the entire real estate journey—from enrollment to closing—ensuring a seamless and supportive experience. This position is remote within the United States.

Work Schedule

• Four weekdays from 12:00 PM – 9:00 PM ET
• Every Saturday from 8:00 AM – 5:00 PM ET
  
  

Responsibilities

• Manage a caseload of 375–600 real estate customer files
• Educate customers on program benefits and eligibility
• Maintain ongoing communication and support through the buying/selling lifecycle
• Act as a liaison between customers and real estate agents
• Handle customer escalations with professionalism and efficiency
• Recommend and facilitate ancillary services such as mortgage options
• Accurately follow client-specific call flow policies
• Meet performance metrics including enrollment, referrals, closings, and satisfaction
• Use digital systems to manage high volumes of calls, texts, and emails daily
• Provide proactive follow-up at key customer touchpoints
  
  

Qualifications

• 2–3 years of business experience preferred
• High school diploma required; some college preferred
• Real estate knowledge or transaction experience preferred
• Customer service experience in call center, retail, or financial services environments
• Strong verbal and written communication skills
• High level of digital literacy and comfort with multiple platforms
• Strong attention to detail and ability to multitask in a fast-paced setting
• Professional demeanor and excellent interpersonal skills
• Bilingual (English/Spanish) is a plus
• Reliable attendance and punctuality
• Embraces and promotes diversity and inclusion
  
  

Benefits

• 100% remote work from anywhere in the U.S.
• Join an award-winning, inclusive company culture
• Career growth opportunities within a nationally recognized real estate leader
• Work with leading real estate brands and professionals across the country
  
  

Equal Opportunity

Anywhere Real Estate Inc. is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Wiraa by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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