Cancer Institute Oncology Scheduling Coordinator 2 - TGH Access Operations

Tampa General Hospital; Tampa (FL); On-site; USD 60,000 - 78,000; Full time

Job summary

Tampa General Hospital, Inc. in Tampa, FL is seeking an Oncology Scheduling Coordinator 2 within the CI Access Operations.

This role performs advanced patient access functions, scheduling complex oncology services including infusion, while ensuring accurate registration, payer requirements, and a superior patient experience. Under supervision, you will serve as a subject-matter expert for access workflows, educate peers, and support workflow improvements.

Qualifications

• Minimum 3–4 years in patient access or revenue cycle roles.
• Experience in oncology scheduling and infusion services preferred.
• Familiarity with insurance authorizations and payer requirements.
• Ability to coach peers and handle complex workflows.

Responsibilities

• Schedule advanced procedures and high-complexity services, ensuring clinical readiness and payer requirements.
• Act as subject-matter expert for access workflows and authorization processes.
• Proctor and support peers, contribute to onboarding and training.
• Identify and resolve access, registration, and coverage issues, escalating when needed.
• Communicate scheduling details and financial expectations clearly to patients.

Skills

Advanced oncology scheduling

Patient access

Ambulatory scheduling

Insurance authorization

EHR navigation

Communication

Coaching/mentoring

Education

Associate’s Degree Business

Associate’s Degree Related Field

Tools

EHR system

Scheduling software

Payer systems

Job description

Job Description - Cancer Institute Oncology Scheduling Coordinator 2 - TGH Access Operations (260004IS)

Job Description

Cancer Institute Oncology Scheduling Coordinator 2 - TGH Access Operations - ( 260004IS )

Description

Under general supervision of the Supervisor or Team Leader, Patient Access, the Cancer Institute (CI) Oncology Scheduling Coordinator 2 performs advanced patient access functions requiring a higher level of expertise, independent judgment, and problem-solving. Serves as a subject-matter resource within the call center, supporting the scheduling and registration of complex services — including infusion and other specialized treatments — while ensuring accuracy, compliance, and an exceptional patient experience. May provide guidance and informal proctoring to peers and supports workflow efficiency, quality standards, and service excellence in alignment with the mission, vision, and values of Tampa General Hospital.

Essential Fucntions

• Perform all core functions of the Patient Access Specialist (PAS) role with expanded responsibility for complex and specialized services.
• Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
• Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
• Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
• Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
• Communicate clearly and compassionately with patients regarding scheduling details, preparation instructions, and financial expectations.
• Collaborate with nursing staff, providers, ancillary departments, insurance carriers, and external partners to resolve access, coverage, and scheduling issues.
• Ensure accurate documentation and compliance with regulatory and organizational standards.
• Support continuous improvement initiatives related to access workflows, patient experience and operational efficiency.
• Perform all duties in alignment with the mission, vision and values of Tampa General Hospital.

Qualifications

Education Qualifications

• Associate’s Degree Business
• Associate’s Degree Related Field

Experience Qualifications

• Minimum of three (3) to four (4) years of experience in patient access, patient registration, front or back end revenue cycle operations.
• Experience in a healthcare call center environment may be accepted as a substitute.
• Two (2) years prior experience as a CI ONC Scheduling Coordinator 1 within the CI performing at a Meets Expectations level.
• An equivalent combination of education, certification and realized competencies may be substituted.

Skills and Abilities

• Knowledge of medical terminology, oncology service workflows, and referral to treatment processes to support timely patient access.
• Knowledge of insurance benefit structures, eligibility requirements, and prior authorization processes across commercial, Medicare and Medicaid payers.
• Knowledge of regulatory, consent and financial documentation requirements related to patient registration and scheduling.
• Ability in accurately entering, validating, and retrieving patient demographic, clinical and financial data within EHR, scheduling, and payer systems.
• Ability in communicating complex insurance, financial responsibility and consent information clearly and compassionately to patients and caregivers.
• Ability to coordinate across multidisciplinary teams, including nursing, providers, ancillary departments, and coverage barriers.
• Ability to manage and prioritize high-volume, inbound- and outbound patient interactions while maintaining accuracy, professionalism, and a patient-centered approach.
• Ability to problem solve, elevate appropriately, and navigate competing priorities in a fast paced oncology access environment.

Primary Location

Tampa

Work Locations

TGH Corporate Center 606 W Kennedy Blvd Tampa 33606

Eligible for Remote Work : On Site

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday