Cancer Center Scheduler: Patient Care & Scheduling Pro

Capital Health; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

FSA - Healthcare

FSA - Dependent Care

Paid Time Off

Job summary

Capital Health is seeking a Medical Receptionist to support front desk operations, scheduling Cancer Center patients and handling medical records. You will greet patients, answer calls, check in/out, and coordinate with physicians and departments to ensure smooth patient flow.

The role emphasizes documentation, insurance verification, and collaboration with multiple departments to deliver prompt, accurate service.

Qualifications

• Education: High school diploma or GED.
• Experience: Six months medical office or hospital setting experience.
• Knowledge and Skills: Excellent communication, interpersonal and organizational skills.
• Ability to problem solve and multi-task.
• Special Training: Proficient computer skills.
• Familiar with medical terminology and endoscopic and/or surgical procedures and experience with variety of insurance companies preferred.

Responsibilities

• Collaborates with physician offices, hospital clinic or directly with patients to schedule Cancer Center patients, negotiating date and time, and avoiding resource conflicts.
• Gathers patient’s complete medical records which may include prescriptions, patient demographics, financial information and H&P.
• Oversees filing of information into medical records according to established protocol, preparation, and pulling and scanning medical records.
• Performs all medical receptionist duties, including greeting patients, answering phone calls, scheduling appointments, maintaining and filing/scanning information into medical records, checking patients in and out, and completing computer and paperwork.
• Coordinates communication of follow-up care needs to patients and physician offices as appropriate.
• Assures prompt patient service both on telephone and at front desk.
• Oversees registration and checkout process and handling of medical records to assure efficient flow of patients through the office.
• Maintains positive working relationships with all physician offices, hospital departments and outside vendors.
• Coordinates inter-department services and resources (ie: pharmacy, lab diagnostic imaging for patients).
• Coordinates special procedure needs with appropriate CH departments and staff, as well as external resources.
• Communicates with hospital transport and outside transportation resources to schedule patient transportation.
• Verifies that insurance precertification and authorization is accurate and contains necessary codes.
• Confirms that all physician orders are billable and contains necessary information (diagnostic code, CPT code or description, order date, frequency and physician signature).
• Verifies benefit eligibility using a variety of online systems or by calling insurance company.
• Reviews with supervisor routine issues, difficulties and unusual circumstances.
• Handles promptly patient problems/complaints.
• Refers difficult situations to supervisor and Director.
• Communications with physicians and physician offices by sending documentation of treatments, making them aware of when patients cancel appointments or when they miss their appointment.
• Is a resource for physician' offices on how to refer patients for treatment.
• Demonstrates willingness to assist co-workers during periods of heightened patient activity.
• Works in conjunction with physician(s) and Director/Supervisor to develop and implement a practice-specific plan for new program introductions and offers recommendations to enhance operational efficiency.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Problem solving

Multi-tasking

Proficient computer skills

Medical terminology

Education

High school diploma or GED

Tools

EMR systems

Job description

Capital Health is seeking a Medical Receptionist to support front desk operations, scheduling Cancer Center patients and handling medical records. You will greet patients, answer calls, check in/out, and coordinate with physicians and departments to ensure smooth patient flow.

The role emphasizes documentation, insurance verification, and collaboration with multiple departments to deliver prompt, accurate service.