Cancer Center: New Patient Concierge (Temporary)

Stony Brook University; Stony Brook (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

Stony Brook University seeks a New Patient Coordinator in the Cancer Center. The role serves as the first contact for patients and the broader health system, focusing on scheduling, data collection, and patient inquiries in a busy cancer care environment.

Responsibilities include managing Cerner/EWS and Echo software operations, training staff, and supporting leadership with performance metrics. This temporary position may end at any time, with compliance and confidentiality emphasized.

Qualifications

• Bachelor's degree required with verification at time of application.
• At least 3 years of customer service experience.
• Knowledge of medical terminology and data collection experience.
• High proficiency with data extracts and metrics preparation.
• Proficiency in MS Office; strong attention to detail and ability to multitask.

Responsibilities

• Schedule appointments in Cerner/EWS for multiple providers, including cancellations and viewing availability.
• Respond to patient care inquiries and handle sensitive information.
• Collect data and report on new patients and follow up on care.
• Prepare leadership reports on volume and performance metrics.
• Assist with training staff on Echo and Cerner/EWS platforms.

Skills

Customer service

Data collection

MS Office

Education

Bachelor's degree

Tools

Cerner

EWS scheduling

Echo software

Citrix

Job description

Stony Brook University seeks a New Patient Coordinator in the Cancer Center. The role serves as the first contact for patients and the broader health system, focusing on scheduling, data collection, and patient inquiries in a busy cancer care environment.

Responsibilities include managing Cerner/EWS and Echo software operations, training staff, and supporting leadership with performance metrics. This temporary position may end at any time, with compliance and confidentiality emphasized.