Cancer Care Navigator - Patient Access & Support

The Toledo Clinic, Inc.; Toledo, Northern (OH, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Toledo Clinic, Inc. seeks a Non-Clinical Care Navigator to support cancer patients at the community level. You will help patients anticipate barriers, coordinate treatment plans, connect with social services, and communicate with their care team and families.

Under the supervision of the Manager of Patient Intake, you will screen for access barriers, triage questions, and enroll patients in management programs, enhancing care efficiency and patient satisfaction across the continuum.

Qualifications

• Three years of experience directly related to the duties and responsibilities specified.
• Basic understanding of medical terminology, health care systems, and physician scheduling.
• Excellent written and verbal communication skills.
• Knowledge and skill with common office software applications and electronic medical records.
• Employ active listening and remain solutions-oriented in interactions with patients, families, and health care team.
• Demonstrate empathy, integrity, honesty, and compassion in difficult conversations.

Responsibilities

• Assists patients to anticipate, identify, and overcome barriers within the health care system.
• Coordinate treatment plans and referrals to appropriate social services.
• Communicate with care teams, families, and patients to ensure clarity and continuity of care.
• Enrol and maintain patients in care management programs.
• Develop and maintain knowledge of local, state, and national cancer-related resources.

Skills

Communication skills

Empathy

Active listening

Problem solving

Team collaboration

Tools

EMR systems

Referral coordination

Job description

The Toledo Clinic, Inc. seeks a Non-Clinical Care Navigator to support cancer patients at the community level. You will help patients anticipate barriers, coordinate treatment plans, connect with social services, and communicate with their care team and families.

Under the supervision of the Manager of Patient Intake, you will screen for access barriers, triage questions, and enroll patients in management programs, enhancing care efficiency and patient satisfaction across the continuum.