Cancer Care Coordination Navigator

Loma Linda University Health; Loma Linda (CA); Presencial; USD 48.000 - 72.000; Jornada completa

Descripción de la vacante

The Patient Navigator-Cancer coordinates and supports patients' access to oncology services from diagnosis or referral through all phases of care. This role serves as a central liaison between patients, families, providers, and support services by ensuring timely, accurate, and compassionate communication.

Responsibilities include coordinating appointments, treatments, procedures, and surgeries; securing authorizations and financial clearance; and collecting and managing required medical

Formación

• Knowledge of medical terminology, insurance processes, and ICD/CPT coding for authorizations and billing; familiarity with inpatient and outpatient settings.
• Proficient in Microsoft Office and electronic medical records; strong data entry and typing skills.
• Ability to interpret clinical information, apply critical thinking, and manage multiple tasks with organization, accuracy, and attention to detail.
• Communicates effectively in English; Spanish preferred; professional telephone etiquette; maintaining confidentiality, empathy, and cultural sensitivity.
• Able to work independently and collaboratively; adapt to changing priorities; perform under pressure with sound judgment and professionalism.
• Understands unlicensed assistive personnel scope, patient care fundamentals, and safety practices; escalation of concerns.
• Operates basic office equipment; completes accurate documentation; performs essential clinical environment functions.

Responsabilidades

• Coordinates and supports patients' access to oncology services from diagnosis/referral through all phases of care.
• Serves as a central liaison between patients, families, providers, and support services with timely, accurate communication.
• Coordinates appointments, treatments, procedures, and surgeries; secures authorizations and financial clearance; collects and manages required documentation.
• Processes incoming referrals, ensures completeness of referral documentation, and facilitates timely scheduling and care coordination.
• Manages and prioritizes work queues; uses reporting tools to monitor referral status, delays, and throughput improvements.
• Follows up on pending items; collaborates with clinical and administrative teams to move patients efficiently through care continuum.
• Directs patients to appropriate services; facilitates orders; supports care delivery under supervision of licensed clinical staff.
• Contributes to a safe, welcoming, and efficient environment; monitors clinic areas; maintains confidentiality; responds to sensitive/high-risk situations.
• Delivers high-quality customer service; provides emotional support; collaborates with a diverse care team; floats to various areas as needed.
• Performs other duties as assigned.

Conocimientos

Medical terminology

Insurance processes

ICD/CPT coding

EMR / electronic medical records

Data entry

Organization

Communication in English

Spanish language preferred

Empathy / cultural sensitivity

Professional telephone etiquette

Teamwork

Attention to detail

Educación

High School Diploma or GED

Associate degree preferred

Descripción del empleo

The Patient Navigator-Cancer coordinates and supports patients' access to oncology services from diagnosis or referral through all phases of care. This role serves as a central liaison between patients, families, providers, and support services by ensuring timely, accurate, and compassionate communication.

Responsibilities include coordinating appointments, treatments, procedures, and surgeries; securing authorizations and financial clearance; and collecting and managing required medical