Campus Visit Coordinator

Truman State University; Kirksville (MO); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Truman State University is seeking a Campus Visit Coordinator to create welcoming campus experiences for prospective students and families. You will coordinate visits, manage logistics, and liaise with faculty and staff to support recruitment goals.

The role emphasizes front‑line guest service, data upkeep in CRM systems, and supervision of student ambassadors to ensure a high‑quality visitor experience.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office and the ability to learn CRM, scheduling, and other tech systems.
• Ability to work collaboratively with students, families, faculty, staff, and external partners.

Responsibilities

• Schedule and coordinate personalized campus visit itineraries, including tours and appointments.
• Coordinate meetings with faculty, staff, coaches, and campus partners.
• Manage visit logistics, confirmations, reminders, and follow‑up communications.
• Monitor daily visit schedules and resolve scheduling or logistical issues.
• Recruit, train, schedule, and supervise student ambassadors.
• Provide ongoing guidance and feedback to student ambassadors.
• Maintain accurate campus visit records and report on visit metrics.

Skills

Communication

Organizational skills

Time management

Customer service

Team collaboration

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Campus Visit Coordinator

The Campus Visit Coordinator creates welcoming, personalized campus experiences for prospective students and their families. This position coordinates individual and group visits, manages visit logistics and communications, schedules appointments with faculty and staff, and oversees daily operations of the Visitor Center. As a front‑line representative of the university, the coordinator ensures each guest receives a seamless, engaging experience that supports recruitment and enrollment goals.

Key Responsibilities

Campus Visit Coordination

• Schedule and coordinate personalized campus visit itineraries, including tours, appointments, and special requests.
• Coordinate meetings with faculty, staff, coaches, and campus partners.
• Manage visit logistics, confirmations, reminders, and follow‑up communications.
• Monitor daily visit schedules and resolve scheduling or logistical issues.

Visitor Engagement

• Serve as a primary point of contact for prospective students and families before, during, and after their visit.
• Respond to visit‑related phone, email, and walk‑in inquiries with timely, accurate, and welcoming service.
• Provide information about campus resources, programs, admission processes, and the student experience.
• Coordinate daily campus tour schedules and tour logistics.
• Recruit, train, schedule, and supervise student ambassadors in collaboration with student supervisor.
• Provide ongoing guidance and feedback to student ambassadors to ensure a consistent, high‑quality visitor experience.
• Monitor tour operations and make adjustments as needed based on volume, staffing, and campus activities.

Visitor Center Operations

• Oversee the daily operations and presentation of the Visitor Center.
• Maintain a welcoming, organized, and professional environment for guests.
• Coordinate coverage for phones, walk‑in visitors, and other front‑line inquiries.
• Maintain visitor resources, materials, and supplies.

Large Group & Special Visits

• Plan and coordinate large-group visits, including schools, community organizations, and special interest groups.
• Arrange facilities, meals, tours, presentations, and other visit components.
• Develop customized schedules and coordinate logistics with appropriate campus departments.

Donor‑Sponsored Visits

• Coordinate donor‑sponsored student visits in accordance with established university protocols.
• Work with hotels, local hospitality partners, campus billing, and other university and community partners to provide customized visit experiences.
• Ensure sponsored visit arrangements, communications, and billing processes are completed accurately and on schedule.

Data & Reporting

• Maintain accurate campus visit records and ensure timely entry and updates in the university’s CRM and related systems.
• Track visit participation, engagement, and conversion metrics.
• Prepare routine reports and use visit data to identify opportunities to improve the visitor experience and support enrollment outcomes.

Admission Office Support

• Assist with admission events, projects, mailings, communications, and recruitment activities as needed.
• Provide additional operational and front‑line support during peak recruitment periods and special events.
• Perform other duties as assigned in support of the Office of Admission and university enrollment goals.

Truman offers an attractive benefits package including: paid sick and vacation time; paid holidays; medical, dental, vision, life and disability insurance; and retirement plan. Paid parental leave and tuition discount are available for eligible employees after one year. For more information, visit https://hr.truman.edu/benefits/.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office and the ability to learn and effectively use database, scheduling, and other technology systems.
• Ability to work collaboratively with students, families, faculty, staff, and external partners.

Preferred Qualifications

• Experience in event coordination, customer service, hospitality, higher education, admissions, or a related field.
• Experience supervising, training, or coordinating student employees or volunteers.
• Experience working with CRM, scheduling, or event‑management systems.

Posting Number S335P

Open Date 10/05/2026

Open Until Filled Yes

Salary The hourly wage for this position is $18.98

Non Discrimination Statement

Truman State University is an equal opportunity employer. We do not discriminate in hiring, promotion, or any other employment practices on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy), age, disability, protected veteran status, or any other characteristic protected by federal or Missouri law. We are committed to fair and equal treatment in all aspects of employment. Inquiries about these policies may be directed to the Institutional Compliance Officer, 660-785-4354, and [e-mail]. Truman is committed to providing reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101, 100 E. Normal, Kirksville, MO 63501, 660-785-4031 or [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Undergraduate Transcripts
• Additional Undergraduate Transcripts
• Other Documents