Campus Tours Manager & Front Desk Lead

Tuskegee University; Tuskegee (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Tuskegee University is seeking a Front Desk Manager/Coordinator of Tours to oversee daily front desk operations and coordinate campus tours for prospective students, families, alumni, and other guests. You will be the first point of contact, delivering professional customer service, handling inquiries, scheduling appointments, and ensuring visitors have a welcoming experience.

Responsibilities include coordinating tours with Admissions and Student Recruiters, managing room scheduling,

Qualifications

• Associate's degree in humanities, business, or related field.
• 1+ year experience reporting to senior management.
• Effective written and oral communication.
• Strong MS Office skills including Word, Excel, PowerPoint.
• Experience with database systems and office administration.

Responsibilities

• Manage Admissions Receptionist Desk.
• Coordinate campus tours with Admissions and Student Recruiters.
• Manage Multi-Purpose Room Scheduling and Security.
• Greet the public visiting the Office of Admissions.
• Answer phones, take messages, and direct calls.
• Maintain visitor records and assist with recruitment activities.

Skills

Customer Service

Communication

Organization

Leadership

Attention to Detail

Time Management

Interpersonal Skills

Problem-Solving

Computer Skills

University Operations

Education

Associate's degree

Tools

Database systems

Microsoft Office

Job description

Tuskegee University is seeking a Front Desk Manager/Coordinator of Tours to oversee daily front desk operations and coordinate campus tours for prospective students, families, alumni, and other guests. You will be the first point of contact, delivering professional customer service, handling inquiries, scheduling appointments, and ensuring visitors have a welcoming experience.

Responsibilities include coordinating tours with Admissions and Student Recruiters, managing room scheduling,