Business Analyst, AI Enablement

Kiewit; Omaha (NE); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Top-tier medical, dental and vision

Voluntary wellness programs

Life insurance

Disability coverage

Retirement plans with matching

Generous paid time off

Zusammenfassung

Kiewit Technology Group in LaVista, NE is seeking a Business Analyst with AI enablement to identify and automate high-volume, repetitive work across Kiewit Service Delivery. You will analyze support processes, ticket trends, and technician workflows to translate opportunities into AI-powered bots and self-service solutions.

The ideal candidate has hands-on experience building AI agents and workflow automation, plus strong business analysis and Service Desk knowledge.

Qualifikationen

• Bachelor's degree preferred; equivalent professional experience considered.
• 2-10 years in business analysis, process improvement, automation, Service Desk, Help Desk or IT support.
• Experience translating business problems into technical requirements.
• Hands-on experience with AI agents, chatbots, workflow automation or low-code solutions.
• Experience with Copilot Studio, Scout, Power Automate or Power Platform preferred.
• Ability to analyze operational data and identify patterns for automation.
• Strong troubleshooting and problem-solving skills.
• Knowledge of ServiceNow data, reporting and metrics is a plus.
• Understanding generative AI and where human review is necessary.

Aufgaben

• Analyze Service Desk processes, ticket trends, recurring issues, and technician workflows.
• Identify high-volume, repetitive, manual, or time-consuming work that can be improved.
• Gather requirements from technicians and support leaders and translate them into solutions.
• Build and maintain AI agents, bots, workflow automations, and self-service solutions.
• Develop prototypes and proofs of concept, then move successful ideas into sustainable processes.
• Measure whether solutions reduce repetitive work and improve the support experience.
• Document processes, requirements, solutions, and support procedures.
• Partner with Service Desk technicians to test solutions and incorporate frontline feedback.
• Help technicians understand and adopt new AI-enabled workflows and tools.
• Work within Kiewit security, privacy, and responsible-AI requirements.
• Develop and Maintain ServiceNow reports and dashboards.

Kenntnisse

Business analysis

Process improvement

Automation

IT support

Service Desk

Communication

Troubleshooting

AI agents

Low-code automation

Ausbildung

Bachelor's degree in Information Technology or Business

Tools

Copilot Studio

Microsoft Scout

Power Automate

Power Platform

Jobbeschreibung

Requisition ID: 183005

Job Level: Mid Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

Kiewit Technology Group is seeking a Business Analyst with AI enablement to identify and automate high-volume, repetitive work across Kiewit Service Delivery, both Tier 1 and Tier 2 Support. This role analyzes support processes, ticket trends, and technician workflows to identify opportunities for improvement, then translates those opportunities into AI-powered solutions, bots, automations, and self-service capabilities. The ideal candidate combines strong business analysis skills, hands-on experience creating and supporting AI and automation solutions, and practical Service Desk experience. Success in this role means giving time back to support teams, improving employee support experience, and enabling technicians to focus on work where human expertise adds the most value.

District Overview

Kiewit Technology Group (KTG) enables the success of a Fortune 250 construction and engineering firm through purpose-built technology that drives business value. KTG supports core business processes - from field execution and project financials to HR and supply chain - ensuring systems are optimized for efficiency, compliance, and cost control.

KTG focuses on maximizing return on technology investments by improving decision-making with real-time data, reducing manual overhead, and aligning our systems with strategic business objectives. As part of KTG, your contributions will directly influence how we manage support lifecycles, deploy resources, and meet financial targets

Location

This is a full time in office role located on our LaVista, NE campus. This is not a hybrid or remote opportunity.

Responsibilities

• Analyze Service Desk processes, ticket trends, recurring issues, and technician workflows
• Identify high-volume, repetitive, manual, or time-consuming work that can be improved
• Gather requirements from technicians and support leaders and translate them into solutions
• Build and maintain AI agents, bots, workflow automations, and self-service solutions
• Develop prototypes and proofs of concept, then help move successful ideas into sustainable support processes
• Measure whether solutions are reducing repetitive work and improving the support experience
• Document processes, requirements, solutions, and support procedures
• Partner with Service Desk technicians to test solutions and incorporate frontline feedback
• Help technicians understand and adopt new AI-enabled workflows and tools
• Work within Kiewit security, privacy, and responsible-AI requirements
• Develop and Maintain ServiceNow reports and dashboards

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field preferred. Equivalent professional experience in business analysis, AI and Automation, IT Support, Service Desk, or related disciplines will be considered.
• 2-10 years of experience in business analysis, process improvement, automation, Service Desk, Help Desk, IT support or a related role
• Experience analyzing support processes and translating business problems into technical requirements
• Hands-on experience building or supporting AI agents, chatbots, workflow automation, or low-code solutions
• Experience with Microsoft Copilot Studio, Microsoft Scout, Power Automate, Power Platform, or comparable platforms preferred
• Ability to analyze operational data and identify patterns, recurring issues, and opportunities for automation
• Strong troubleshooting and problem-solving skills
• Ability to communicate effectively with both technical and non-technical employees
• Preferred experience with ServiceNow data, reporting, and metrics
• Practical understanding of generative AI, including where human review remains necessary

Other Requirements

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

Benefits

• top-tier medical, dental and vision plans covering eligible employees and dependents
• voluntary wellness and employee assistance programs
• life insurance
• disability
• retirement plans with matching
• generous paid time off

Equal Opportunity Employer, including disability and protected veteran status.