Campus Store Leader: Grow Sales, Elevate Service

Campus Auxiliary Services; Matthews, Northern (NC, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Follett Higher Education in Matthews, North Carolina, is seeking a Campus Store Leader for the CPCC Levine Campus Bookstore. The role focuses on driving sales growth, delivering exceptional customer service, and upholding brand and operational excellence across daily store activities.

You will mentor a diverse team, manage store metrics, coordinate course materials, and partner with campus leadership to ensure a seamless shopping experience for students and faculty.

Qualifications

• Associate or equivalent degree required.
• 0-5 years of relevant experience preferred.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.
• Travel: minimal - less than 10%.

Responsibilities

• Drive store sales and operations, including promotions and events.
• Lead and coach team members, schedule shifts, and onboard new hires.
• Greet customers, answer phones, and resolve escalated issues.
• Maintain visual merchandising and store standards for materials and general merchandise.
• Oversee cash handling, deposits, and daily banking activities.
• Coordinate with campus leadership for store activities and material orders.

Skills

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Organizational skills

Time management

Problem solving

Relationship building

Education

Associate's Degree or equivalent

Job description

Follett Higher Education in Matthews, North Carolina, is seeking a Campus Store Leader for the CPCC Levine Campus Bookstore. The role focuses on driving sales growth, delivering exceptional customer service, and upholding brand and operational excellence across daily store activities.

You will mentor a diverse team, manage store metrics, coordinate course materials, and partner with campus leadership to ensure a seamless shopping experience for students and faculty.